Experience

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  Lang home medical equipment

  Aug 2001 - Nov 2011

  Inside sales & customer service

   Complete daily intake of patients from various referral sources, assessing that all insurance coverage guidelines and documentation requirements are met to facilitate equipment delivery and billing Review orders for accuracy and completion, confirm and post to ensure accurate billing to appropriate payer Maintain knowledge of insurance coverage and documentation requirements for equipment and supplies Work directly with Hospice admissions department, hospital discharge planners, physical therapists, as well as other referral sources to coordinate equipment deliveries Successfully negotiated contract renewals with two existing Hospice accounts the last seven years and secured two new Hospice accounts in the last two years Collaborate with management, as well as warehouse staff to effectively maintain JCAHO accreditation standards Developed and implemented customer service program which increased customer feedback by over 40% Pioneered an employee incentive program, rewarding employees who sought customer feedback, thus providing the opportunity to measure improvement, as required by JCAHO Design and maintain company website, monitor search engine optimization with pay per click advertising and increased company’s presence on social media sites to complement overall integrated marketing plan Show less

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  Mobilityworks

  Dec 2011 - now

  Mobility consultant

  Certified Mobility Consultant | Mobility Works, Buda, TX 12/2011 – Present Assess needs of clients with physical disabilities; recommend appropriate solution for accessible transportation Assist clients to connect with resources to help fund cost of vehicle modifications and related assistive devices Facilitate financing, when appropriate, in order to assist with retail sale of vehicles and products Develop and foster relationships with referral sources including area non-profits and rehabilitation specialists Lead group discussions and in-services to educate the community and healthcare organizations on available assistive devices and vehicle modification processes Developed social media strategy, created online content and implemented online presence which increased engagement with existing and new customers as well as referral sources Planned, organized and facilitated company sponsored fundraisers, special events and training sessions Maintain working knowledge of grant program requirements, as well as eligibility requirements for the Veteran’s Administration and Vocational Rehabilitation Services Show less

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  Foundation for the homeless

  Apr 2017 - Aug 2018

  Families with voices case manager
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  Connectability

  Jul 2018 - now

  Care coordinator