Tanuj Mohindru

Tanuj Mohindru

Retail Assistant

Followers of Tanuj Mohindru200 followers
location of Tanuj MohindruSt Kilda, Victoria, Australia

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  • Timeline

  • About me

    ICT Support Analyst

  • Education

    • Melbourne Polytechnic

      2019 - 2021
      Bachelor of Information technology Network and System Administration/Administrator Distinction

      Melbourne Polytechnic University graduate with a bachelor’s degree in information technology.Coursework: Network Design, Network Communication Concepts, IT Project Management, Network Security, Network Architecture and Protocols, Network Vulnerability and Penetration Testing, Digital Forensics.

  • Experience

    • Woolworths Supermarkets

      Jun 2019 - Oct 2021
      Retail Assistant

      • Addressed customer service enquiries in a timely and accurate fashion.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Got announced team member of the week for handling angry customers patiently.• Built customer loyalty by placing follow up calls for customers who reported product issues.

    • Public Transport Victoria

      Nov 2021 - Aug 2022
      Customer Service Agent

      • Assisted the customers with excellent problem-solving skills and resolved their issues.• Developed active relationships with all departments through clear communication.• Exceeded call-handling goals, closing an average of 55 calls, which helped in achieving PTV campaign’s daily goal of calls handled.• Booked V-Line reservations, reschedule reservations, luggage enquiries, reservation cancellations, processing refunds.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Show less

    • Beca

      Sept 2022 - Nov 2024
      Information Technology Support Analyst
  • Licenses & Certifications

    • Active Directory on Windows Server

      Udemy
      Aug 2022
    • ServiceNow ITSM Process

      Udemy
      Aug 2022
    • Microsoft 365 Fundamentals

      Udemy
      Aug 2022