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Tanuj Mohindru

Retail Assistant

200 followers

St Kilda, Victoria, Australia

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Timeline
About me
ICT Support Analyst
Education
- Melbourne Polytechnic
  2019 - 2021
  Bachelor of Information technology Network and System Administration/Administrator Distinction
  Melbourne Polytechnic University graduate with a bachelor’s degree in information technology.Coursework: Network Design, Network Communication Concepts, IT Project Management, Network Security, Network Architecture and Protocols, Network Vulnerability and Penetration Testing, Digital Forensics.
Experience
- Woolworths Supermarkets
  Jun 2019 - Oct 2021
  Retail Assistant
  • Addressed customer service enquiries in a timely and accurate fashion.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Got announced team member of the week for handling angry customers patiently.• Built customer loyalty by placing follow up calls for customers who reported product issues.
- Public Transport Victoria
  Nov 2021 - Aug 2022
  Customer Service Agent
  • Assisted the customers with excellent problem-solving skills and resolved their issues.• Developed active relationships with all departments through clear communication.• Exceeded call-handling goals, closing an average of 55 calls, which helped in achieving PTV campaign’s daily goal of calls handled.• Booked V-Line reservations, reschedule reservations, luggage enquiries, reservation cancellations, processing refunds.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Show less
- Beca
  Sept 2022 - Nov 2024
  Information Technology Support Analyst
Licenses & Certifications
- Active Directory on Windows Server
  Udemy
  Aug 2022
- ServiceNow ITSM Process
  Udemy
  Aug 2022
- Microsoft 365 Fundamentals
  Udemy
  Aug 2022

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