Experience

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  Syntel

  May 2005 - Jan 2007

  Analyst programmer

   ABS Re-architecture Client – American ExpressDuration – Oct 2005 to Mar 2006 Designation – Analyst ProgrammerTeam Size – 20 membersEnvironment – Mainframe, ISPF, JCL, COBOL, DB2, Easytrieve, Changeman, MS VisioDescription – This project is part of the overall ABS system wherein credit card accounts from newer platforms e.g. CARS (corporate) are to be securitized to be sold as collateral in the form of bonds to generate additional income for American Express. It also envisages bringing all the existing ABS systems to a single ABS system wherein a common processing component will process all the securitized ABS accounts. Responsibilities: Analysis & Design Coding & Testing Show less

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  Tata consultancy services

  Jan 2007 - Feb 2008

  Assistant system engineer

   Avis Rent. A Car System, Inc.Client – Avis Car System, US/UKDuration – Jan 2007 to Feb 2008 Designation – Ast. System Engineer Team Size – 30 membersEnvironment – Mainframe, ISPF, JCL, COBOL, DB2, Endevour, VSS, MS Visio, MS OfficeDescription – Avis Rent A Car System, Inc. and its subsidiaries operate the world's secondlargest general-use car rental business, providing business and leisure customers with a wide range of services at more than 1,700 locations in the United States, Canada, Australia, New Zealand and the Latin American/Caribbean region.Responsibilities: Analysis & Design Coding, Testing & Review Show less

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  Hsbc

  Feb 2008 - Oct 2015

   Foreign Account Tax Compliance Act (FATCA) Client – HSBC Bank UK, Europe, and Middle East Duration – Nov 2014 to Oct 2015Role – Scrum MasterEnvironment – Mainframe, JCL, COBOL, VSAM, CICS, EndevorDescription – FATCA is the Foreign Account Tax Compliance Act, which was passed in the United States in 2010. It was enacted to prevent residents / tax-residents of the US from using banks and other financial institutions outside the Us to avoid taxation by the US on income generated from such wealth. Responsibilities  Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning and other Scrum-related meetings Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the Team Track and communicate team velocity and sprint/release progress Empowered teams to self-organize and grow cross-functionality Communicate with other management, engineers, product managers and support specialists to identify the cross-team dependencies and on product issues Show less  Life and Pensions Production Support Client – HSBC Bank UK, Europe, and Middle East Duration – Mar 2012 to Nov 2014Role – ITIL Process ConsultantEnvironment – Mainframe, JCL, COBOL, VSAM, CICS,Endevor, Frond End applicationDescription – There are multiple systems like Lifepen, KMS, WMS, Creditor MAS and MSI and Front-end applications. Majority of the work done by Production Support are based on the issues reported thru Incident Management and TR system and those reported by the business/operations team in Bristol. Queries from Business are also answered by the Production Support team. Responsibilities  Managed significant outages and crises and reports issues to problem management  Being Accountable for resolving the outage via workaround or permanent fix Leading, driving and chairing all investigation activities, meetings, and conference calls Handling incident problem, change, escalations, and service improvement processes for services ensuring effective business impact analysis and prioritization. Providing end to end service operations to the bank, supported by effective continuous service improvement, knowledge management and management information Timely escalation to senior management with up-to-date and to the point details for their understanding Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews Providing periodic major incident reports Supporting and nurturing process improvements and knowledge base improvements Show less  Life and Pension Production SupportClient – HSBC Insurance UKDuration – Dec 2010 to Mar 2011Role – Production Support LeadEnvironment – Mainframe, JCL, COBOL, VSAM, CICS, EndevorDescription – It supports 6 systems. These 6 systems are Lifepen, KMS, WMS, Creditor MAS and MSI. Majority of the work done by Lifepen Live Support are based on the issues reported thru Incident Management and TR system and those reported by the business/operations team in Bristol. Queries from Business are also answered by the Lifepen Live Support team. Responsibilities  Looking after live Incidents, Business queries, Live Data request, Live batch abends, Live Data amendments and Live releases, Management Reporting. Providing end to end service operations to the bank, supported by effective continuous service improvement, knowledge management and management information Timely escalation to senior management with up-to-date and to the point details for their understanding Show less  Lifepen Live SupportClient – HSBC Insurance UKDuration – Apr 2009 to Dec 2010Role – Senior Support AnalystEnvironment – Mainframe, JCL, COBOL, VSAM, CICS,EndevorDescription – It supports 6 systems. These 6 systems are Lifepen, KMS, WMS, Creditor MAS and MSI. Majority of the work done by Lifepen Live Support are based on the issues reported thru Incident Management and TR system and those reported by the business/operations team in Bristol. Queries from Business are also answered by the Lifepen Live Support team. Responsibilities  Looking after live Incidents, Business queries, Live Data request, Live batch abends, Live Data amendments and Live releases Show less  Life and Pension Development TeamClient – HSBC Insurance UKDuration – Feb 2008 to Apr 2009Role – Senior Mainframe DeveloperEnvironment – Mainframe, JCL, COBOL, VSAM, CICS EndeavorDescription – Delivered mainframe application code in COBOL, DB2, CICS, and JCL at HSBC for backend of customer facing applications. Worked on multiple development projects like Active Member Discount, Harmony, Corporate Pension, Protect Retirement Fund, Project R Responsibilities: Requirement Gathering Analysis & Design  Coding, Testing, System testing support, User Acceptance testing support & Review Show less

  • Scrum Master

    Nov 2014 - Oct 2015

  • ITIL Process Consultant

    Mar 2012 - Nov 2014

  • Production Support Lead

    Dec 2010 - Mar 2012

  • Senior Support Analyst

    Apr 2009 - Dec 2010

  • Senior Mainframe Developer

    Feb 2008 - Apr 2009
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  Last company was hsbc

  Oct 2015 - now

  Planned career break

  Parental Break with the view of returning to work