Nayera Selim

Experience

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  Stream Global Services

  Oct 2011 - May 2013

  Professional support

  provide support to USA customer for SIRIUS XM satellite radio project explain bills and bundles provide basic technical support assist with payment plans

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  Vodafone International Services (VIS)

  Jun 2013 - Aug 2015

  Technical support advisor

  Provide account management assistance to Vodafone UK customers provide Technical Help for Devices and Services report network and system faultspresent team performance reports for the teamhandle customers complints

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  Global Information Consulting Group (GICG)

  Nov 2015 - Feb 2020

  Account Executive / Human Resources Generalist

  Key Activities:1‐ Use E‐mails correspondence with colleagues and clients.2‐ Audit Client's documents verifying data (facts, dates) using standard reference sources.3‐ Process and verify application forms and translated documents Arabic to English andvice versa) to detect and correct errors in translation.4‐ Issue "Revision feedback" on the reviewed documents received from clients.5‐ Complete citizenship application forms.6‐ Communicate with clients professionally and timely mannered.7‐ Manage electronic and telephone correspondence with clients and colleagues.8‐ Provide general information to clients.9‐ Compile client's file with all the personal and business documents and informationneeded.10‐ Maintain an updated report at all times for client's file progress and follow up on theupdates weekly.11‐ Deal with couriers (DHL‐ FedEx‐UPS) effectively in dispatching and tracking shipments.Recruitment:1- Placing job advertising 2- Filter CV and select qualified job applicants or refer them to managers, making hiring recommendations when appropriate3- Schedule interviews.4- Evaluate interviewees test.5- Hire employees.Development: 1- Schedule and conduct new employee orientations.2- Confer with management to develop or implement personnel policies or procedures.3- Interpret and explain human resources policies, procedures, laws, standards, or regulations.Organizing:1- Perform Job Analyses.2- Update existing job descriptions and create new ones upon the company needs.3- Build a training program.4- Build new interviews structure.5- Update the policy and procedures. Show less

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  Elsafwa for Development and Project management

  Jan 2021 - Sept 2021

  Human Resources Specialist

  Conduct job analysis.Generate jobs descriptions.Manage full recruitment process.Create annual evaluation sheets Review and update company’s policies Follow up on attendance.Provide legal advice with regard to labor laws

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  Style Design

  Oct 2021 - Nov 2024

  Human Resources Generalist

  With direct supervision for HR management/ senior HR professional: Assist and coordinate or administrate various aspects of the organization's compensation and benefits, recruitment, training , organization development and employee relations programs. Operate in and be responsible for more than one of these areas and perform many of the same activities as professionals that specialize in these individuals HR Functions.

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  Vital Worldwide Logistics

  Dec 2024 - now

  Human Resources Manager