Abdelkhalek Nabil

Experience

• 

  Vodafone Egypt

  Mar 2010 - Dec 2014

  -Managing a team of 10 junior's salesmen with varying backgrounds in addition to looking after all aspects relating to the company.- Making action plan for new comers and planning for store target and how to achieve it.- Achieving sales targets.- Attract new businesses to the company.- Identify sales tools needed to achieve best results.- Maintaining customer satisfaction.- Identify strategies applied to achieve the objectives, and revenue forecasts for the fiscal year, based on the market trends. Show less - Carry out a full set-up and configuration of customer handsets and devices during purchase or upgrade - Set up mobile broadband on customer laptops. - Offer tutorial, tips and tricks to help the Customer gets more out of their device.- Perform troubleshooting on damaged devices, and be available to help any customers returning to the store with a related problem.- Log and ‘check in’ devices to send for repair, and manage the repair process, including swap or courtesy phone offer and its set-up. - Be the service ‘knowledge leads’ in-store – help train other staff, and eventually other stores in the immediate catchment area. - Answering questions brought up by store visitors coming in just for queries and not transactions.- In store Sessions to the customers. Show less

  • Act as Team leader

    Mar 2012 - Dec 2014

  • Senior Sales

    Oct 2007 - Dec 2014

  • Sales Technical Expert

    Mar 2010 - May 2012
• 

  Samsung Mobile

  Jul 2015 - now

  Area Supervisor