Experience

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  Government services group

  Feb 2010 - Jun 2012

  Federal program manager

  In my role as a Federal Program Manager at Government Services Group in Florida, I developed and implemented processes for building 250+ Cell Site Microwave backhaul infrastructure for a local government agency awarded a $30M Federal Broadband Grant. I led operations, business development, and technology projects, managing engineering firms, and securing over $4M in business with a marketing approach recognized by NTIA as best in class.

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  Tata consultancy services

  Jul 2013 - Jan 2017

  Pwc networks delivery manager

  I led service delivery and tech transformations for Tata Consulting and PwC, delivering over $10M in savings. Managing a $12M budget using Agile and Waterfall methods, I achieved 100% SLA compliance and a 90+% Customer Satisfaction Index. Additionally, I delivered significant IT infrastructure, automation, and tech transformation projects for PwC, driving 20% YoY revenue growth.

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  Syniverse

  Sept 2017 - Jan 2022

  Release train engineer

  Provided strategic leadership and execution oversight for Syniverse's Global Enterprise and Mobile SaaS Messaging Business, spanning Enterprise Mobile Engagement and CPaaS services worldwide. Championed a holistic approach, integrating P&L management, global sales, marketing, product strategy, operations, and software development. Achieved a 2x+ revenue growth trajectory to nearly $400M ARR and doubled EBITDA to $96M within 2.5 years by fostering a culture of collaboration and high performance. Successfully led the business through a $1.09B equity stake sale to Twilio and preferred investors in May 2022. Show less

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  Cognizant

  Feb 2022 - now

  In my role as the Alaska Airlines Delivery Manager at Cognizant, I lead initiatives to enhance customer loyalty and drive business value. By guiding cross-functional teams, I integrate modern design systems and innovative features that boost user engagement and satisfaction. I oversee the implementation of design and marketing technologies using Agile content management to generate actionable insights. My focus is on achieving business outcomes, managing stakeholder expectations, and delivering high-value solutions for the growth of the Alaska Airlines loyalty program. Show less

  • Alaska Airlines Delivery Manager

    Dec 2023 - now

  • EY SAFe Release Train Engineer

    Feb 2022 - Dec 2023