Mechell Estores Baradillo

Experience

• 

  SOUTH TRAVELS (Group of Companies)

  Dec 2003 - Dec 2006

  Web Developer

  Responsible for the design, development, and maintenance of a user-friendly, visually appealing, and responsive website tailored to the travel industry. creating seamless user experiences, ensuring optimal functionality, and implementing new features and updates to enhance the overall online presence of the travel website.Incorporating interactive features and driving e-commerce initiatives, with technical expertise in HTML programming, desktop publishing, graphic design, SEO, SES, and position tracking. Conduct statistical analysis to support business operations and create promotional materials for clients, including distributing targeted promotional letters.. Show less

• 

  GCWare Middle East FZ LLC

  Jan 2007 - Dec 2007

  Technical Support Engineer

  Responsible for providing technical support, troubleshooting, and ensuring the effective operation of Road and Transport Authority of Dubai Municipality for Dynamic Integrated Navigation System and related systems. Assisting end-users with GIS platform-related issues, performing system maintenance, managing data integrity, and supporting GIS-related projects by collaborating with internal teams and external vendors to ensure optimal system performance and user satisfaction.

• 

  BIW Technologies

  Dec 2007 - Mar 2009

  Product Consultant

  Provided first-line support for 15 document collaboration portals used by Nakheel, including projects like Palm Islands. My responsibilities involve managing project documentation such as reports, drawings, models, comments, queries, procedures, and multimedia files. I collaborate with document managers to analyze project progress and deliver monthly analysis reports to Project Managers, highlighting key progress and any discrepancies.

• 

  Fleet Management Systems International (FMSi)

  Apr 2009 - May 2009

  After Sales-Project Executive

  Responsible for overseeing the planning, execution, and delivery of the Fleet Management System implementation, integration, and optimization. Managed the full lifecycle of the project, from initial concept through to deployment and ongoing maintenance that ensure that the FMS meets business needs, operates efficiently, and supports the fleet management goals of the organization by working with client’s concerning technical and management issues and establish after sales relation with existing clients and organise their entire operation. Show less

• 

  Freelance

  May 2009 - Nov 2009

  Web Designer and IT Consultant
• 

  PANalytical

  Nov 2009 - Nov 2011

  Application Manager Salesforce Application

  Oversee the SalesLogix and SupportLogix applications, collaborating with the international Sales team, other Application Managers, and relevant departments to analyze and evaluate business data to enhance operational efficiency. Responsible for both the functional and technical management of these applications, ensuring they meet business needs and support organizational objectives.

• 

  KLM

  Jan 2012 - Feb 2012

  Functional Application Manager E-Services

  In charge of E-services - Paid Services applications and processes

• 

  Hanegraaf Advies B.V.

  Apr 2013 - Nov 2013

  IT Consultant

  In charge of internal software development and managing IT Project

• 

  Philips Healthcare

  Dec 2013 - Nov 2014

  MRI Software Expert

  Responsible for driving software improvements, providing solutions for issues with released products, and implementing enhancements to existing products to ensure customer satisfaction with future releases. I define and maintain the software-related aspects of the Program for Release Product roadmap, ensuring that products meet both customer expectations and organizational goals.

• 

  Hanegraaf Advies B.V.

  Mar 2015 - Feb 2016

  IT Consultant

  In charge of internal software development and managing IT project

• 

  TomTom

  Mar 2016 - Aug 2017

  Salesforce Business Application Administrator

  Responsible for maintaining the integration between the Salesforce platform and the financial and product delivery systems. I proactively manage the change management process to develop, implement, and update applications in response to evolving business needs. I identify opportunities for system and process improvements to address ongoing changes within the organization.Additionally, I design and enforce policies and guidelines, ensuring proper system usage and compliance with company standards. I develop and regularly update training materials, plans, and documentation for Salesforce users, and coordinate both onboarding and ongoing training sessions worldwide. I also create and communicate schedules for future releases and enhancements and assist users with report design and management. Show less

• 

  Shimano Europe Group

  Oct 2017 - Aug 2022

  CRM Application Specialist

  Responsible for managing the entire CRM application life cycle, defining business requirements, mitigating risks, and ensuring that all requested changes and enhancements comply with company standards for the European CRM system (both B2B and B2C).In close collaboration with key users and business stakeholders across all Shimano Europe Sales Offices, I led the implementation of the Change Management Way of Working, utilizing ITIL and Agile methodologies, and leveraging Atlassian products throughout the entire Software Development Life Cycle. Show less

• 

  Cloudflight

  Sept 2022 - Nov 2023

  Customer Relationship Management Manager

  As an internal consultant, I am responsible for migrating data from Salesforce and Odoo to HubSpot CRM for the acquired companies, while also managing, configuring, and optimizing the HubSpot CRM platform to support the organization’s sales, marketing, and customer service teams. My role ensures the CRM is customized to meet business needs, delivering accurate customer data, enhancing lead generation, improving sales processes, and maximizing overall CRM efficiency. This includes maintaining data integrity, customizing workflows, and driving user adoption across teams. Show less

• 

  MusQueteer

  Dec 2023 - Jan 2025

  IT Project Manager

  Responsible for leading and overseeing the implementation of Salesforce CPQ (Configure, Price, Quote), DocuSign CLM (Contract Lifecycle Management), and DocuSign eSignature solutions. I manage end-to-end software implementations, utilizing my expertise in Salesforce products and contract management systems to deliver effective solutions for our clients. By collaborating with cross-functional teams, I ensure seamless integration and successful project delivery, enhancing sales, contract management, and signature workflows across the organization.In addition, I focus on understanding client needs and managing complexities related to scope, timelines, and budgets. I work closely with our development and management teams to deliver high-quality service, with a focus on service management and implementing changes that improve processes within the organization. Show less