Rose Kern

Experience

• 

  Walgreens

  Nov 2014 - May 2018

  -Maintained quality service by enforcing quality and customer service standards - Accomplished staff results by communicating job expectations -Assisted customers with questions, problems, and complaints in person and via telephone -Responsible for holding store keys to open & close without management as necessary-Accomplished staff results by communicating job expectations -Responsible & accountable for registering all related sales on assigned register, including records for scanning errors, price verfications, items not on file, price modifications, and voids-Coached, counseled and disciplined employees

  • Customer Service Associate

    Mar 2017 - May 2018

  • Shift Lead

    Nov 2014 - Mar 2017
• 

  Lowe's Companies, Inc.

  May 2017 - Mar 2022

  -Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. -Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.- Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers Show less -Providing resources and tools to support those directly helping customers provide the best service.- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.-The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). Show less -Responsible for processing customer returns and getting customers the proper refund amount.-Assisted in answering customer questions either over the phone or in person.-Assisted in preparing the store for promotional events and holiday sales. -Being friendly and professional, and engaging customers to help with project needs and answers questions - Ensuring merchandise is accurately accounted for, handled and ready for customer pickup Show less

  • Flooring CSA

    Jan 2021 - Mar 2022

  • Pro Services CSA

    Oct 2020 - Jan 2021

  • Sales Floor Supervisor

    Jan 2020 - Oct 2020

  • Customer Service Associate

    Aug 2019 - Jan 2020

  • Fulfillment Coordinator

    Mar 2018 - Aug 2019

  • Credit Coordinator

    May 2017 - Mar 2018
• 

  Moore Transport

  May 2022 - Sept 2022

  Broker Coordinator/Recruiter

  -Verified that the sub-hauler companies were meeting the company’s safety and quality standards-Tracked and maintained all sub-hauler documentation, ensuring validity of insurance policies and up-to-date contracts-Proficient in all DOT regulations related to the sub-hauler industry

• 

  Faurecia

  Sept 2022 - now

  -Onboarding all hourly and temporary employees to ensure job readiness -Saved $1 million in fines by creating an I-9 process that flags missed steps in the process-Created a performance review process that increased review completion rate from 0% to 86% within a one month time period-Utilized excel to track overall completion of training for 800+ employees to meet organizational requirements

  • Human Resources Business Partner

    Oct 2023 - now

  • HR Intern

    Sept 2022 - Oct 2023