
Caroline Andrade
Project Manager

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About me
Product @ Globoplay
Education

Universidade Federal do Rio de Janeiro
2014 - 2019Engenharia QuímicaIncompleto

MBA SEDA Executive Education
2020 - 2020Customer Success Leader
BBI - Business Behavior Institute
2021 - 2023Product Manager
Experience

Fluxo Consultoria
Jan 2016 - Jul 2017Project ManagerAt Fluxo Consultoria, I led a project about good manufacturing practices related to Chemical Engineering and I managed the STAFF at one of their big events, Fluxo Engineering Week. There I prepared documents such as roadmaps and risk analyses.

Jovens Gênios
Jan 2019 - Mar 2022Doubled the users’ engagement by redesigning Jovens Gênios’ ("Young Geniuses") app; - Responsible for the Educators Platform product (B2B)- Led the National Olympics project, the main revenue-raising event in 2021;- Built from MVP to Go-To-Marketing Gamified Teacher Training (B2C product);- Used Scrum, Double Diamond, OKRs as methodologies to standardize documentation and backlog processes in the product area;- Conducted Discovery dynamics, made use of the Cypher database language and HEART metrics to monitor and validate hypotheses;- Analyzed releases in tools: Amplitude, Hotjar, and Sprig;- Prepared, with the board of directors and the advisory board, the Strategic Map of Indicators for 2021 and 2022. Exibir menos Jovens Gênios is an edtech that sells engaging and smart teaching-learning solutions to schools (B2B).We bring the universe of games to playful and interesting learning for basic education students.Transformamos a educação por meio da tecnologia e da Inteligência Artificial (IA)Jovens Gênios (“Young Geniuses”) is a gamified and automated learning platform with intelligent adaptive teaching. It uses AI algorithms to customize learning paths so that students evolve over time with experiences that adapt to their level of proficiency in each topic of every subject.For educators, it offers learning data in easy-to-read, interactive dashboards, offering a new way of evaluating students’ learning. Exibir menos
Product Manager | Founding Team
Jan 2021 - Mar 2022Head of Customer Success
Jan 2019 - Jan 2021Founding Team
Jan 2019 - Jan 2019

Gabriel
Jan 2022 - Nov 2022Group Product ManagerGabriel is a scale-up that installs security cameras at private properties, focusing on public spaces. By connecting the cameras, the company creates Protection Areas to mitigate street violence, understand the details of crimes, and help the authorities to solve crimes. Responsible for the relaunch of the app for Protection Service for Residents and Building Managers.In 6 months, the number of registered users increased 14 times (from 350 to over 5k).There, I have: - Answered directly to the CEO and led 2 Product Owners;- Been responsible for strategy, redesign, and increase of the app's value proposition;- Planned press releases, speeches, and launch communication for customers;- Performed approach tests along with the Customer Success team. Exibir menos

AutoForce
Jan 2023 - Nov 2023Product ManagerResponsible for “Autódromo”, a marketing CMS for car dealerships and assemblers whose main objective is to deliver lead qualification journeys through websites and e-commerces. In 3 months, I decreased the support tickets for this product by 25%. Besides, I'm co-responsible for this product's evolution. It will be a headless CMS for enterprise clients.

Globo
Nov 2023 - nowProduct Manager
Licenses & Certifications

Imersão para Líderes de Produto
Produtos IncríveisFeb 2022
MasterClass: Customer Discovery em Dual-Track
Mergo User ExperienceNov 2021
Liderança na Prática 32h
Fundação EstudarDec 2019
Customer Success Leader
MBA SEDA Executive EducationJul 2020
Mentoria PM Pro
Fillipe Tardelli SchoolOct 2022
Customer Success Intensive
CS AcademyJun 2020- View certificate

Product Leadership
How BootcampsJul 2023 
Imersão Scool - Escola de Encantamento
StoneJan 2020
Transtorno Criativo - Evolua seu processo criativo e transforme sua maneira de pensar
CamaleoniSept 2021
Honors & Awards
- Awarded to Caroline AndradeUm dos 12 profissionais que estão levando a educação a outro nível no Brasil Forbes August 1, 2020 Entrevistada pela Forbeshttps://www.forbes.com.br/forbes-insider/2020/08/especial-inovadores-negros-12-profissionais-que-estao-levando-a-educacao-a-outro-nivel-no-brasil/#foto5
- Awarded to Caroline AndradeMelhor Staff na XIV Semana Fluxo - Apr 2017 Com expectativa de público de mais de 3000 congressistas e apoio de grandes empresas, participei de sessões de ideação e recepcionei congressistas e palestrantes.
- Awarded to Caroline Andrade1° lugar no Desafio ChefClub - Apr 2016 Escolhida por desenvolver e apresentar a melhor solução criativa e viável para os principais problemas da empresa.
Languages
- enEnglish
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