Jose Rocha

Experience

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  Blockbuster

  Apr 2011 - Dec 2011

  Customer Service Representative
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  Avis México

  Mar 2013 - Jul 2016

  Customer Service Representative

  Dedicated and service-oriented customer service representative with a successful tenure at Avis Car Rental, a leading global provider of rental car services. Known for providing exceptional customer service, ensuring smooth rental experiences, and resolving inquiries with efficiency and professionalism. A proactive problem-solver committed to delivering outstanding service and building lasting customer relationships.Key Highlights:•Interacted with customers in-person and over the phone, delivering personalized assistance, addressing inquiries, and providing rental information.•Efficiently processed rental reservations, ensuring accurate documentation and timely delivery of vehicles.•Assisted customers with rental extensions, changes, and returns, ensuring a seamless and hassle-free process.•Resolved customer concerns and complaints, displaying empathy, active listening, and finding effective solutions to meet their needs.•Collaborated with internal teams, including maintenance, fleet, and billing, to address customer inquiries and resolve any issues promptly.•Utilized rental management systems to update and maintain accurate rental records, ensuring smooth workflow and efficient operations.•Provided customers with information on rental policies, terms, and conditions, ensuring compliance and clarity throughout the rental process.•Consistently received positive customer feedback, exceeding service standards and contributing to high customer satisfaction ratings.Areas of Expertise:✔Customer Service and Support✔Rental Reservation Management✔Issue Resolution and Troubleshooting✔Rental Policy and Procedure Knowledge✔Cross-Functional Collaboration✔Rental System Management✔Active Listening and Empathy✔Problem-Solving and Decision Making Show less

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  AT&T

  Nov 2016 - Dec 2017

  Customer Service Representative

  Passionate and knowledgeable customer service representative with a successful track record at AT&T, a global leader in telecommunications. Known for providing exceptional service, resolving complex issues, and delivering personalized solutions to ensure customer satisfaction. A proactive problem-solver committed to delivering outstanding experiences and building long-lasting customer relationships.Key Highlights:•Interacted with AT&T customers, addressing inquiries, troubleshooting technical issues, and providing product/service information.•Effectively resolved complex customer concerns, displaying a high level of patience, empathy, and professionalism.•Demonstrated expertise in AT&T products and services, guiding customers through the purchasing process and recommending appropriate solutions.•Collaborated with cross-functional teams, including technical support and sales, to ensure prompt and accurate resolution of customer issues.•Maintained accurate records of customer interactions, inquiries, and resolutions using internal systems and CRM software.•Proactively identified opportunities to enhance customer satisfaction and loyalty through personalized solutions and exceptional service.•Consistently achieved high customer satisfaction ratings, exceeding performance metrics and receiving positive feedback from customers.•Adapted quickly to evolving processes and technologies to deliver efficient and up-to-date support to customers.Areas of Expertise:✔Customer Inquiry Resolution✔Technical Troubleshooting✔Product and Service Knowledge✔Cross-Functional Collaboration✔CRM Systems and Data Management✔Relationship Building✔Complex Issue Resolution✔Telecom Industry Expertise Show less

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  Councilor E. Diaz

  Jan 2018 - Oct 2018

  Personal Assistant

  Organized and resourceful personal assistant with a proven track record of providing exceptional support to an executive and high-profile individuals. Known for managing complex schedules, facilitating seamless communication, and ensuring efficient workflow. A proactive problem-solver committed to delivering outstanding results and optimizing productivity.Key Highlights:•Supported high-profile individuals in day-to-day activities, enabling them to focus on strategic priorities.•Managed busy calendars, coordinated meetings, and arranged travel logistics, ensuring timely and efficient scheduling. It acted as a gatekeeper, screening calls and emails, and handling inquiries and requests with professionalism and discretion.•Prepared and edited correspondence, reports, and presentations, maintaining accuracy and confidentiality. •I assisted in managing personal affairs, including personal finances, household tasks, and family commitments.•Conducted research, compiled data, and prepared briefing materials to support decision-making processes.•Coordinated professional and personal events, ensuring flawless execution and exceptional guest experiences.•Maintained strict confidentiality and demonstrated a high level of integrity in handling sensitive information.Areas of Expertise:✔Calendar Management✔Travel Coordination✔Communication and Correspondence✔Task Prioritization and Organization✔Research and Data Compilation✔Event Planning and Execution✔Confidentiality and Discretion✔Problem-Solving and Decision Making Show less

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  Honorable City Council of Tulum, Quintana Roo

  Oct 2018 - Oct 2021

  Marketing Director

  Passionate with a proven track record of driving business growth, elevating brands, and delivering exceptional results. Adept at developing and executing strategic marketing initiatives that capture target markets and propel companies to new heights. Skilled in leading high-performing teams, optimizing campaigns, and fostering cross-functional collaboration.Key Highlights:• Developed and executed comprehensive marketing strategies, driving double-digit revenue growth and expanding market share.• Led successful brand revitalization efforts, strengthening brand positioning, and increasing brand awareness.• Orchestrated integrated marketing campaigns that generated significant lead generation and customer acquisition.• Championed digital transformation, leveraging data-driven insights and emerging technologies to optimize marketing performance.• Built and mentored high-performing marketing teams, fostering a culture of innovation, collaboration, and excellence.• Cultivated strategic partnerships with key stakeholders, including agencies, vendors, and industry influencers.• Oversaw marketing budgets, maximizing ROI and achieving cost efficiencies.Areas of Expertise:✔Strategic Marketing Planning✔Brand Development and Management✔Integrated Campaigns✔Digital Marketing and Analytics✔Team Leadership and Mentorship✔Market Research and Competitive Analysis✔Budget Management and Cost Optimization✔Stakeholder Relationship Management Show less

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  Rochewbacca

  Nov 2018 - Oct 2021

  Freelance Photographer

  Passionate and skilled freelance photographer with a unique eye for capturing moments and telling stories through imagery. Known for creating stunning visuals that evoke emotions and leave a lasting impression. Collaborative and adaptable, adept at understanding client needs and delivering exceptional results across a wide range of projects and genres.Key Highlights:• Captured impactful images for diverse clients, including individuals, brands, and publications.• Developed a strong portfolio showcasing versatility and creativity across genres such as portrait, lifestyle, events, and product photography.• Collaborated closely with clients to understand their vision, translating it into captivating visuals that exceed expectations.• Utilized advanced editing techniques to enhance and refine images, ensuring the highest quality deliverables.• Maintained strong client relationships through exceptional customer service, professionalism, and timely project delivery.• Demonstrated a keen eye for detail, composition, lighting, and storytelling to create visually compelling narratives.• Leveraged social media platforms to showcase work, expand reach, and attract new clients.Areas of Expertise:✔Portrait Photography✔Lifestyle Photography✔Event Photography✔Product Photography✔Photo Editing and Retouching✔Client Relationship Management✔Creative Direction✔Social Media Marketing Show less

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  Red Wing Shoes North Vanvoucer

  Jan 2022 - now

  Marketing Assistant

  Dedicated and resourceful marketing assistant with a strong passion for helping businesses thrive. Known for providing valuable support to marketing teams, executing campaigns, and contributing to the achievement of organizational goals. A proactive and detail-oriented professional committed to delivering high-quality work and exceeding expectations.Key Highlights:•Assisted in the development and execution of integrated marketing campaigns across multiple channels, effectively increasing brand visibility and driving lead generation.•Conducted market research and competitor analysis to identify trends, consumer preferences, and potential opportunities for marketing strategies.•Supported the creation and optimization of content for various marketing materials, including website copy, social media posts, and email campaigns.•Managed social media accounts, engaging with followers, monitoring conversations, and tracking performance metrics to inform future strategies.•Collaborated with cross-functional teams, including sales, design, and product development, to ensure alignment and integration of marketing efforts.•Utilized marketing analytics tools to track campaign performance, gather insights, and generate reports for management review.•Maintained marketing databases, ensuring data accuracy and supporting targeted outreach initiatives.Areas of Expertise:✔Marketing Campaign Support✔Market Research and Analysis✔Content Creation and Optimization✔Social Media Management✔Cross-Functional Collaboration✔Marketing Analytics and Reporting✔Database Management Show less

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  Red Wing Shoe Co.

  Jan 2022 - now

  Brand Ambassador

  Experienced brand ambassador with a passion for representing and promoting exceptional brands. Skilled at engaging with diverse audiences, building genuine connections, and driving brand loyalty. Known for embodying brand values and delivering compelling brand experiences that leave a lasting impression.Key Highlights:• Represented a renowned brand effectively increasing brand visibility and awareness.• Engaged with consumers, delivering personalized brand experiences that resonated with their needs and aspirations.• Leveraged strong interpersonal skills to build authentic connections with customers, fostering brand loyalty and advocacy.• Created engaging content, including social media posts, blog articles, and videos, to amplify brand messaging and reach a wider audience.• Collaborated closely with brand marketing teams to provide valuable insights and feedback from the field, contributing to the refinement of marketing strategies.• Conducted market research and competitor analysis to identify new opportunities and provide valuable insights for brand positioning and differentiation.• Trained and mentored new brand ambassadors, sharing best practices and ensuring a consistent brand representation across the team.Areas of Expertise:✔Brand Representation✔Consumer Engagement✔Relationship Building✔Content Creation✔Market Research and Analysis✔Team Training and Mentoring✔Event Planning and Execution✔Social Media Marketing Show less

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  HBG Academy

  Jan 2023 - now

  Marketing Coordinator

  Results-driven marketing coordinator with a passion for executing impactful marketing campaigns and driving business growth. Skilled at coordinating diverse marketing initiatives, collaborating with cross-functional teams, and leveraging data-driven insights to optimize strategies. A proactive and detail-oriented professional committed to delivering exceptional results and exceeding expectations.Key Highlights:•Assisted in the development and execution of comprehensive marketing campaigns, from concept to delivery, across various channels including digital, social media, email, and events.•Coordinated marketing activities, ensuring seamless execution and timely delivery of assets, materials, and campaigns.•Conducted market research and competitor analysis to identify trends, target audience preferences, and opportunities for campaign optimization.•Collaborated closely with internal teams, including design, content, and sales, to ensure alignment and integration of marketing efforts.•Managed social media accounts, creating engaging content, monitoring performance metrics, and fostering audience engagement.•Assisted in the creation and optimization of marketing collateral, including website content, brochures, presentations, and newsletters.•Utilized marketing analytics tools to track campaign performance, measure KPIs, and generate reports for management review.•Maintained marketing databases, ensuring data accuracy and supporting targeted outreach initiatives.Areas of Expertise:✔Marketing Campaign Coordination✔Market Research and Analysis✔Cross-Functional Collaboration✔Social Media Management✔Content Creation and Optimization✔Event Coordination✔Marketing Analytics and Reporting✔Database Management Show less