Experience

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  Alcos global corporation

  Apr 2014 - Oct 2014

  Production engineer
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  Esco

  Oct 2014 - Dec 2016

  Service engineer

  Conduct field service support and promotion for Esco Products and Services.Perform troubleshooting, commissioning, certification of units promoted.Handles all breakdown calls in earliest response time and ensure high level of customer satisfaction and effectively manage customer expectations. Serve as escalation level for local dealers on all post sale product support and service issues attending site as required.Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine operation. Provide in depth report of field issues and feedback to factory to facilitate continuous improvement. Show less

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  Esco dubai llc

  Jan 2017 - May 2018

  Service engineer

  • Promotes products and services to different potential customers and serves as the representative of the company in the Region. • Serves as the Technical Support for MENA region by solving the technical problems and issues encountered by customers and distributors.• Acts as Esco service coordinator in the region, including but not limited to scheduling of all service visit request, ensuring all tools are calibrated in good condition, helping distributor to order the correct spare parts and maintaining the needed spare parts in the stock inventory.• Perform troubleshooting, commissioning, certification of units promoted.• Handles all breakdown calls in earliest response time and ensure high level of customer satisfaction and effectively manage customer expectations.• Serve as escalation level for local dealers on all post sale product support and service issues attending site as required.• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine operation.• Provide in depth report of field issues and feedback to factory to facilitate continuous improvement.• Performs other duties as assigned/required. Show less

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  Everlife-chemopharm group

  Aug 2018 - Nov 2020

  Sales and service engineer

  - Perform site evaluation, site installation, commissioning and customer training for all product portfolio. - Perform troubleshooting and repair of equipment to correct the problem in timely and properly manner. - Perform routine maintenance on equipment and establishing preventive maintenance schedules with customers. - Conduct calibration and verification of measurement. - Prepare contract proposal and quotations according to service operating procedure. - Proactively engage customer to ensure that their expectations are meet or exceeded. Show less

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  Chemopharm sdn bhd

  Jan 2021 - Dec 2021

  Site equipment engineer
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  Appasamy associates

  Jan 2022 - Jul 2022

  Biomedical technician
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  Sgs

  Aug 2022 - May 2024

  Conformance analyst
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  Double helix scientific corporation

  May 2024 - now

  Vice president