Mark McLaughlin, AIC

Experience

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  Carlson Hospitality Worldwide

  Dec 2002 - Apr 2004

  Customer Service

  Handled complaints and various other customer issues for large hotel chain

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  Farmers Insurance

  Sept 2003 - May 2004

  Insurance Sales

  Sold insurance and financial services products

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  Applied Underwriters

  Apr 2004 - Feb 2007

  Claims Adjuster

  Handled complex workers compensation claims for small and mid sized companies in California, Colorado, Arizona, Texas, Nebraska, Iowa, Illinois, Minnesota, Missouri, Kentucky, North Carolina, South Carolina and New Jersey.

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  HUB International Great Plains

  Feb 2007 - now

  Former Third Party Administrator for a large health system's workers compensation program. Handled complex and litigated files. Negotiated settlements with attorneys/claimants. Consulted with client on complex files and provide recommendations on how to successfully conclude claims.Conduct quarterly or semi-annual claim reviews with clients and provide action plans on how best to bring their claims to best possible outcome. Work with loss control to apply recommendations on how to best mitigate future claims in the workplace. Main claims contact and liaison for In-Home Companion Care program, resolving any claim issues/questions/concerns and providing claim updates to clients while also providing guidance on any complex claim issues. Handle GL, auto and property claims for large public utility. Specialize in processing complex medical, legal and insurance issues. Advocate for clients, helping them contain costs by working with adjusters, reviewing claim losses with insureds and discussing the best ways to prevent future claims in their workplaces. Utilize well-established relationships with adjusters to either lower reserves or apply recommendations on how to achieve the best possible outcome on a claim.Interpret insurance policies to determine coverage. Interpret contracts and agreements. Strong negotiation skills. Strong customer service and relationship skills Show less

  • Claims Manager

    Sept 2018 - now

  • Client Advocate/Claims Adjuster

    Feb 2007 - Sept 2018