Paul Harkin

Experience

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  Full Circle Services

  Apr 2012 - Nov 2012

  Community Assistant

  Assist diverse individuals with special needs and help them seek out medical and community resourcesWork with an interdisciplinary team to coordinate careMaintain safe and stable environment to promote individual growth and achievement Participate in crisis intervention training and mandatory reporter training

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  Vintage Hills Retirement Community

  Jan 2013 - Sept 2015

  Community Life Assistant

  As a Community Life Assistant, I was responsible for the planning, scheduling and implementation of events and daily lives of an Alzheimer's Unit.

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  Wellabe

  Mar 2016 - Apr 2021

  Senior Account Specialist
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  KnowBe4

  Mar 2022 - now

  Forge relationships with new customers that have procured their subscription through a KnowBe4 Channel Partner, including management and executive stakeholders, and understand their objectivesFrom a consultative approach, develop a strategy and plan for achieving customer objectivesManage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activitiesCoordinate with technical support for technically complex questionsMonitor customer usage, adoption, and customer health metricsContinually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription termPerform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoptionConduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfactionDrive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolioMet and exceed bookings targets and quotasProvide feedback and input on KnowBe4 Channel Partners and make genuine recommendations as to whether a partnership should be terminated Show less

  • Customer Success Manager SMB

    Apr 2024 - now

  • Customer Success Manager - Tech Touch

    Mar 2022 - now