Experience

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  Sallie mae

  Jun 1998 - Sept 2012

  • Served as the project manager for multiple web initiatives that interact with different collection platforms for the company, as well as student loan debt management applications. This included the design, development, and implementation of an online payment processing application for the collection of court, student loan, and tax amnesty debt.• Led information technology teams in building and supporting web, middle tier, and reporting applications• Served as the main contact on all IT-related matters between the business, developers, and external software vendors• Defined the resources required for completion of a project and allocate resources accordingly• Ensured that projects are executed within the agreed upon time period and complied with the defined requirements under the company’s development security guidelines and compliance restrictions• Participated in 24/7 oncall support of web and batch applications Show less Project Lead/Manager on web based applications designed to assist higher education institutions lower their default rate, access student loan information, and develop student default strategies and campaigns. • Project Lead on small to medium scale projects • 500 to 2,000 hour projects• 4-6 team members per project• Interviewed stakeholders to determine the work needed to meet their expectations, priorities, and goals• Created project charters, which identified critical success factors, risks, issues, assumptions, and constraints• Met with key project team members to identify potential risks for each impacted business area• Led business requirement meetings with stakeholders to establish deliverables and create project scope statement, project plan, and project schedule• Led the construction of business use cases and specification documentation; held business design sessions to review and gain approval• Assigned the lead role of IT/business area expert of the web application product; main point of contact for most business and system related questions directed to IT• Proactively managed staff assignments and communication needs with both onshore and offshore development staff• Created status reports containing targeted completion dates, issue/risk logs, hours expended, and a high level narrative to ensure a common understanding of project status• Verified completion of staff assignments and obtained formal acceptance of the project implementation • Coordinated formal user acceptance testing of small to medium scale projects Show less Developer, Business Lead• Facilitated design meetings with external business managers to identify system requirements• Designed and demonstrated user friendly prototypes for the Borrower Debt Management/Debt Manager web applications• Created use cases and technical documentation using UML notation to illustrate analysis and design models• Assisted in development of web sites using C#, XML, HTML, and Javascript within the .Net Framework• Led team members in applying the business concepts to the user interface screens and code behinds utilizing company standards• Implemented the security functionality using XML and C# by accessing the Enterprise Security Integration Database following Organizational Security Requirements• Helped coordinate and lead the system integrated testing and user acceptance testing processes using Quality Center Test Director Show less

  • Senior System Analyst

    Sept 2010 - Sept 2012

  • System Analyst

    Jan 2008 - Sept 2010

  • Senior Programmer Analyst, Analyst I-II

    Jun 1998 - Jan 2008
• 

  Usa funds

  Oct 2012 - Oct 2016

  Technical analyst

  • Serve as the project coordinator for web based initiatives (Borrower Connect application)• Collaborate with business areas to refine project requirements and translate to technical requirements• Adhere to the SCRUM Methodology for project development and delivery• Coordinate and implement project releases• Participate in 24/7 oncall support of web and batch applications

• 

  Sallie mae

  Oct 2016 - Mar 2019

  Technical architect

  Serving role as Scrum Master/Project Manager for an Agile team committed to web based initiatives.

• 

  Theoris services

  Mar 2019 - Jan 2021

  Scrum master
• 

  Securitas technology

  Dec 2020 - now

  Senior technical program manager
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  Stanley security

  Jan 2021 - Jan 2024

  Senior technical program manager