Experience

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  East sussex county council

  Jan 2005 - Jan 2006

  Temporary administrative assistant

  KEY RESPONSIBILITIES:•Responsible for three-way matching for invoice reconciliation prior to payment (purchase order(requisition),delivery note and invoice)•Setting up and Maintenance of the clinicians P.I.N.s allowing them to access the ordering system.•Attending regular meetings with the Service Provider to ensure contractual targets were being met and continuous improvement was achieved.KEY ACHIEVEMENTS:•Redesigned the 3 way matching process to allow greater efficiency and accuracy Show less

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  Nrs healthcare

  Jan 2006 - Jan 2010

  Customer service team leader

  EY RESPONSIBILITIES:•Responsible for Day to Day running of the Customer Service Team within the company's ISO Protocols.•Managing the Customer Service Aspects of the daily and monthly K.P.I.s and running any reports requested by the Contract Manager or the Partnership•Raising Purchase Orders for subcontractors' work etc. to allow visibility of the works for the Partnership KEY ACHIEVEMENTS:•Successfully designed and implemented more robust and faster way of providing data to the Partnership to allow them to undertake their three-way match•User tested the NRS bespoke internal computer system brought in to provide better stock control and visibility of stock for Medical Device Alerts etc. Show less

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  Nrs healthcare

  Feb 2010 - Jan 2016

  I managed the “Lead Provider Model” contract for Buckinghamshire Partnership (Buckinghamshire County Council, Aylesbury Vale C.C.G and Chiltern C.C.G) which includes management of :-Integrated Community Equipment Service-Approved repairer and provision of equipment for Wheelchair Services-Continence Home Delivery Service-Environmental Control Systems-Assistive Technology Contractors such as Monitoring and Physical Response contractors-Domestic Lift Maintenance (for all “lifting” equipment provided through the district Councils)-All “minor adaptation” subcontractors.(minor building work)I was responsible for the integration of the above services and others within the strategic plans of the Partnership into a cohesive structure including management of transition for TUPE Staff.I managed of NRS operational team (circa 43 staff) to ensure all Key Performance Indicators (KPIs) and Service Level Agreements were met and exceededI was accountable for all Profit & Loss, KPIs, Customer service, Health and Safety, H.R. issues and escalations.My Key Achievements included:•Implementing a new contract over 3 phases starting in September 2014 integrating multiple services previously run separately into one contract which provides a single point of access for both service users and clinicians and a complete set of Management Information, KPIs and Performance figures for the Commissioners. •Writing end to end pathways for all elements of the new service (where possible including the customer processes for ease of use)•Writing the Business Continuity Plan for the service to ensure all aspects of the service were covered both internally and by contractors. Show less KEY RESPONSIBILITIES:•Managing the Integrated Community Equipment service for the Buckinghamshire Partnership including- Assistive Technology installation- Service and Maintenance of all Electromechanical equipment•Ensure all managers adhered to the company policies and procedures and trained their staff appropriately.•Providing reports, data and updates for the various Boards (both internal and external).•Held accountability for the contract including but not limited to KPIs, Risk management, Health and Safety and auditingKEY ACHIEVEMENTS:•Contributed to the tender submitted to the Partnership for the new contract including recommending solutions that balance cost and risks with Partnership requirements and strategies.•Negotiating deals with contractors in preparation of the tender response and financial schedule required as part of that response. Show less KEY RESPONSIBILITIES:•Managing an established Integrated Community Equipment Service (ICES) contract and an “Approved Repairer” service for Wheelchair Services.•Working with the Warwickshire ICES team (Warwickshire County Council and PCT) to provide a “self-funder” option for service users wishing to purchase their own equipment and seeking help and advice as well as a “try before you buy” showroom.•Provide support and training to all staff during the implementation of the company's new Infection Control policy and associated new decontamination facility.•Worked alongside the ICES Team to provide an Assistive Technology solution for a district of the county that had previously been unable to access lifelines and pendant alarms.• Held accountability for the contract including but not limited to KPIs, P&L, Risk management, Health and Safety and escalations.KEY ACHIEVEMENTS:•Implementation of ISO 14001 Environmental Quality Management System as half of the company's initial accreditation.•Implementation of ISO 27001 Information Security Management System as part of the company's initial accreditation.•Implemented the “Approved Repairer” contract won by NRS and managed the transition from internal NHS service to “outside provider”. Show less

  • Community Partnership Manager

    Sept 2014 - Jan 2016

  • Service Manager

    Feb 2013 - Sept 2014

  • Service Manager

    Feb 2010 - Mar 2013
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  Charlie's angels

  Mar 2016 - now

  Coach, mentor and business owner
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  Biotronik uk ltd

  Dec 2016 - May 2018

  Business support manager uk & eire
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  Suite function

  Sept 2022 - now

  Chief operations and finance officer