Raphael Saroli

Experience

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  Concentrix

  Feb 2019 - Nov 2020

  Customer Experience - Senior Advisor

  Bilingual attendance in nacional territory solving doubts and technical problems, directing and reestablishing trust and credibility between customer and the company.

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  INVESTA Capital

  Nov 2020 - Jun 2021

  Web Designer

  - Maintenance and implementation of new features;- Creation of designs for inside and outside communications;- Rebranding and facelift of the website;

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  Grupo Recovery

  Jul 2021 - Nov 2022

  - Design management and improvements of the digital product, journeys, and user flows.- Prototyping final layouts for websites and apps;- Conduct quantitative and qualitative research;- Creation of guidelines for external use;- Creation of designs for inside and outside communications;- Map user journeys;Worked in multidisciplinary teams in agile methodology.Principal Projects:Reinserção - Digital Product focused on helping defaulters consciously access credit lines with Bussiness Partnerships. I also help iti, the digital bank of Itaú, build the negotiation interface/workflow with my business knowledge.Digital Partners - Digital Product focused on unifying the negotiation user flow of different companies, such as Serasa Experian, Quero Quitar, Acordo Certo, and Meu Acerto to attend to users' needs and offer a better negotiation experience. Show less

  • Jr Product Designer

    Dec 2021 - Nov 2022

  • Product Design Internship

    Jul 2021 - Dec 2021
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  Estratégia Educacional

  Jan 2023 - Nov 2023

  Jr Product Designer

  - Design management and improvements of the digital product, and design system;- Help to structure product and design work process;- Conduct quantitative, qualitative, and usability tests;- Prototype high-fidelity interfaces with development handoff (design specifications) to websites and apps.

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  1STi

  Nov 2023 - now

  Mid Product Designer

  Alocation: Hospital Sírio-Libanês- Conduct interviews with stakeholders and users;- Map and improve user journeys;- Ideation based on research and data;- Prototyping in high fidelity with handoff (Desktop only);Working in multidisciplinary teams in agile methodology.