Experience

• 

  Pdvsa

  Jan 2005 - Jan 2007

  Project engineer
• 

  Pdvsa petroleos de venezuela s.a.

  Jan 2007 - Jan 2018

  Development of Telecommunications engineering for VoIP integration with Cisco Call manager, design dial plan, request of E1/ISDN access to telco provider, guaranty availability LAN connectivity for phones across the network.• Development of Telecommunications engineering for Cisco Wireless Mesh network including deployment and integration of Cisco wireless LAN controller, Cisco access point 1500 series, Cisco Wireless Ip Phones.• Structured cabling design for different sites and locations with EIA/TIA standards.• Procurement management of all cisco devices with Smarnet warranty and local support.• Monitoring and control all the project processes.• Technical and economic evaluation of supplier proposals.• Supervision of contractor.• Stakeholder management. Zobrazit méně

  • Senior Project Analyst

    Jan 2010 - Jan 2018

  • Business Analyst

    Jan 2007 - Jan 2010
• 

  Expedia group

  Jan 2019 - Jan 2020

  Lodging partner associate iii

  • Provide technical support, guidance for supplier self-service support over partner central Expedia application. Troubleshooting security login issues, connectivity issue with channel manager. Collect logs to solve problems like delivery failure information, XML log issues.• Running different SQL queries to retrieve property history based on the case type to handle the data accordingly. Handled changes over inventory and website clients settings.• Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior.• Assist properties with financial advance: payment information, relocation invoices with Oracle e-business suite.• Handle technical scalation creating child cases to other teams if needed in issues that involve higher tier. Keeping the owner communication with the partner till the problem is solved.• Managing Knowledge base procedures. Zobrazit méně

• 

  Ntt

  Jan 2021 - now

  • Service Delivery Remote Support Engineer (L2)

    Jan 2022 - now

  • Service Delivery Remote Support Engineer (L1)

    Jan 2021 - Jan 2022