Experience

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  Tampa bay one volleyball club

  Jan 2012 - Jan 2014

  Assistant coach

  • Serving as head coach for 11's team (current season).• Served as assistant coach for 15's (2013) and 14's (2012)• Served as head coach (2012) and fill-in coach (2013) during mini club season for 10's-15's.• Assisted coach with running practices and coordinated communication with parents.• Went with team to tournaments statewide and out of state and coached games while also coordinating team dinners andteam activities.

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  Sports club

  May 2012 - Aug 2012

  Front desk

  • Managed day-to-day operations for Summer Camp Program for 60- 90 children.• Ensured proper staff-to-student ratios throughout the 12-hour day to comply with state regulations.• Received and entered payments in ProCare database and prepared daily deposits and weekly financial reports.• Organized and supervised field trips, daily activities, and lunch schedules.

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  Hewlett packard enterprise

  Jul 2014 - Aug 2017

  Customer success account technician

  - Administered post-sales software support to customers including; license generation, account creation, downloadinstructions, installation, setup, documentation, and troubleshooting.- Used Salesforce to communicate with customers and manage accounts.- Maintained a strong relationship with sales and purchasing teams to support customers in timely fashion.- Created documentation for internal and external systems and processes.- Collaborated with other support engineers to accomplish tasks and customer requests.- Communicated with development to understand product specifications, enhancements, and future plans.- Managed administrative cases for TAM customers and generate weekly status reports.- Coordinated the worldwide employee meeting for 40 + people. Manage employee travel, accommodations, trainingschedules, and team events. Show less

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  Micro focus

  Aug 2017 - Sept 2021

  Program manager

  - Oversee pricing and licensing operations for a product line with 5+ products- Interface with customers to assist with license questions and unique workflows- Update and maintain price lists, support agreement documents, and supplemental materials for internal and externalpurposes- Enable sales teams on application security, Fortify products, and license configuration- Work to manage partner relationship with Open Source Scanning product as the primary relationship manager- Facilitated contract discussions - Lead go-to-market efforts for new product offering which included training, customer facing content,creation of SKUs, pricing, and royalty operations- Served as the subject matter expert for the high level technical and operational partnership activities- Collaborate across groups such as finance, revenue recognition, legal, and engineering to introduce new softwareofferings- Collaborate across release management teams, legal, and engineering to release new software updates- Drive new license sales model to work with evolving technology - Develop service provider program offering for partners to purchase products as service delivery tools- Used Microsoft Flow (Power Automate) and SharePoint to automate processes- Use Salesforce for reporting, quoting, and order management Show less

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  Synopsys inc

  Sept 2021 - Oct 2024

  Product manager
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  Black duck

  Oct 2024 - now

  Product manager