Gayatri M

Experience

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  IOAK Solutions

  Aug 2013 - Aug 2014

  Junior Technical Consultant
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  IBM India Private Limited

  Jul 2014 - Oct 2016

  Systems Administrator

  Providing Support to the Production and Non-Production Servers on both UNIX and Windows environments Provide quality technical services to internal and external clientsResponsible for installation, administration and troubleshooting and Solve support casesImplementing Changes on Prod and Non-Prod Servers for both Windows and Unix Environments in a Scheduled Maintenance WindowHandling the Bridge/Severity Calls in coordination of Incident Management and Client Support/Tech teams. Providing support in process and specialized or complex systems for newly joined team members. Ensure operational excellence by following process / key metrics and ensuring team goals and contractual commitments are met.; Troubleshooting/ Problem Solving:Act quickly and effectively, maintaining the highest customer satisfaction levels. Responding to complex and varied customer requirements, implementing innovative solutions and identify causes of service failure.Proactively monitor Alarms and work on the solution with minimum down time as per customer SLA.Migrated Virtual machines from Oracle virtual box to ESXI serverMigrated RACKSPACE instances to local ESXi serverCreating and Managing Virtual machines through SCVMM 2008 R2, Hyper-V, VMware Workstation and Oracle Virtual boxP2V AND V2V conversions using VMware converter.Personal Details… Nationality: Indian Sex: Female Pan Card: Available Show less

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  Oracle

  Oct 2016 - now

  • Senior System Engineer

    Apr 2021 - now

  • System Engineer

    Oct 2016 - now