Debora Ferrara

Experience

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  University of Salerno

  Mar 2008 - May 2008

  University Collaboration at “University Library”

  Responsibilities:• Administration work using Microsoft Office.• Helping out with small office work.• Keeping in order the books.Significant Accomplishments: I learned how to work being in contact with many people. I received a 91% positive feedback for the service I offered for the student support.

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  University of Salerno

  Nov 2009 - Feb 2010

  A great job experience in an international environment with different people from different country thanks to which I could be usefull for the students, using the English for the first time in a very professional manner. It was an incredible and exciting opportunity.Responsibilities:• Answering e-mails and phone in English and Italian• Assisting both international and Italian studentsSignificant Accomplishments: after three weeks I became responsible for the coordination of Italian language courses for international students. Show less

  • University Collaboration at “General Administration Office"

    Jan 2010 - Feb 2010

  • Intern “International office – Erasmus”

    Nov 2009 - Jan 2010
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  University of Salerno

  Jan 2012 - Mar 2012

  University Collaboration at “Student’s Support Office”

  Responsibilities:• Assisting Students face to face.• Administration work using Microsoft Office.Significant Accomplishments: I was responsible for the guidance of students with disabilities to university lectures, technical support and assistance to the study. I completed 100% of my internship tasks.

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  Linders Renault Chapelizod

  Nov 2012 - Feb 2013

  Marketing Assistant Intern

  My first irish experience, simply exciting and terrific in the same time thanks to which I definitely took my first step in the job world . The attention to my position and to my possible contribution to the Company let me win the main challenges they asked me to get over and that myself never believed I was to able to win. Responsibilities:• Working with the General Manager to improve Operations, Sales and Profitability.• Supporting the Manager in identifying opportunities for commercial advantage.• Doing marketing research about products and customers.Significant Accomplishments: conducted market research on various cars websites for new and used car sales. Proposed and obtained the ability to use eBay Motors as a trading partner for the sales as well as the Youtube website for new and used cars advertisements. Online sales productivity increased by about 4% after one month. Show less

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  Radisson Blu Royal Hotel Dublin

  Sept 2013 - Jan 2014

  Accountant Assistant Trainee

  I really enjoyed working in a such amazing, serious and sofisticated environment with incredible people who left me the desire to never give up. Working hard, focusing on details, showing yourself in a new environment is always a relevant challenge, especially in a new language. But for sure when you finish this experience you are not the same person who has started, in fact I am not. Responsibilities:• Assisting with general accounting and month-end closing.• Working with accounts payable / receivable teams.• Maintaining accounting files.• Training on the Job: “Yes I can”. 100% customers satisfaction.Significant Accomplishments: by the second week I became responsible of the cash control, working on financial reports for the company. After the first month I was able to send invoices to companies and individuals. By the second month I prepared payments by verifying documentation and requesting disbursements. During the third month I was able to reconcile financial discrepancies by collecting and analyzing account information. Show less

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  Barclaycard

  Jan 2014 - Feb 2014

  Sales & Customer Service Representative

  Even if short, this was one of the most important professional experiences of my life which I shared with the best work team I've ever meet. Solidariety and professionalism were the main characteristics of this experience. Attention for customers and their needs, respect of procedures and the quality of the service first of all. Responsibilities:• Ensuring that all queries and requests are processed in a professional and timely manner.• Handling and resolving customer complaints following Company's policies.• Communicating and co-ordinating with internal departments.Significant Accomplishments: between the first and the second week, I reduced my average calling time from 5:50 to 3:40 minutes, perfectly utilizing 98% of company procedures. After my first two weeks I received a feedback from the quality control team with a grade of 95% for my service level. Show less

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  PayPal

  May 2014 - Jul 2015

  Disputes & Claims Solution Agent

  Responsibilities: •Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.•Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.•Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities.•Provide consistent feedback regarding overall customer satisfaction, tools and processes•Represent PayPal with a high level of professionalism and customer service at all times•Resolve customer queries by telephone (90%) or by email (10%)•Use all manner of modern communication to offer PayPal members the best possible service•Maintain and promote a positive attitude while meeting productivity goals•Continually display initiative to take on additional responsibilities toward professional growth•Perform related duties as assigned Show less

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  Radisson Blu Royal Hotel Dublin

  Jul 2015 - Jul 2016

  Income Auditor & Accounts Receivable

  Scope of Work:Assisting the Financial Controller in all financial matters pertaining to the Hotel by maintaining all necessary income reports and journals. Main duties and Responsibilities;INCOME AUDITOR:-Perform an audit of the daily night audit ensuring its accuracy.-Prepare a daily lodgement sheet.-Reconciliation of all the Cash and Credit cards taken in every department.-Maintain a filing system of the daily information,credit cards, restaurant charges, vouchers, zero/cash folios etc.-Issue outlet guest checks and copy of invoices upon request following up all queries.-Prepare all necessary period and closing reports.-Complete period and journals.-Daily update of the Management accounts checking all the back up is attached to them.-Checking all the adjustments done in the Hotel making sure the relevant back up, previously approved by the head of departments, is given with the report.-Control and payment of Petty Cash and Paid Outs and Foreign exchange.-Counting all the floats in the Hotel at least once per month.-Ordering change in order to supply all the floats for the different departments.ACCOUNTS RECEIVABLE:-Following up Debtors accounts in a daily basis.-Preparing a bi monthly debtors meeting and following it up writing the minutes and putting in plan the decision taken.-Creating new Debtors accounts following accurate credit check procedures.-Following up queries from debtors in order to receive payments as soon as possible.-Issuing credit notes supported by relevant back up and approved by FC.-Control the payments done by cheques and bank transfer, posting them in the relevant Debtor account.-Assist the Cost Controller in the month End.-Prepare reports as requested to develop a more informative database , for improved management decision making and critical evaluation of work activities.-Prepares all appropriate period closing reports and entries. Show less

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  EBay

  Oct 2016 - now

  Investigate and underwrite large businesses to mitigate risks and losses for eBay while promoting the growth of these businesses in our marketplace.Responsibilities:Review financial, business and historical eBay performance data to identify potential risks and take necessary actions to mitigate those risks to eBay and our members.Investigate businesses based upon referrals from account managers, internal teams and other stakeholders.Respond to queue requests initiated by Risk and Trust Analysts tied to company goals and perceived risks. Show less

  • Commercial Underwriting Analyst

    Aug 2018 - now

  • Risk & Fraud Specialist

    Oct 2016 - Jul 2018