Experience

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  Ucf athletics association inc.

  Aug 2019 - Dec 2021

  Game day ambassador

  - Part of a multi-functional customer service team trained to serve the University of Central Florida fans in the premium areas- Enforced rules and regulations of Spectrum Stadium to ensure safety for all guests- Give accurate and appropriate information to answer questions, troubleshoot issues, andresolve complaints in a timely manner- Greet guests and check credentials of all premium seating visitors- Consistently improve customer service satisfaction through expert resolutions of conflicts,issues, and concerns- Remained courteous and composed at al times, even during moments of intense customerdispleasure- Maintain upscale environment for all premium guests- Assisted patrons with directions and information regarding game and premium area operations- Troubleshoot and assess mid-game problems Show less

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  Ace cafe north america

  Jan 2020 - Oct 2020

  Marketing assistant intern

  - Research potential new market partners within the Downtown Orlando community- Executed Ace Cafe's first outdoor concert experience - Built over 10 new relationships with local vendors for future opportunities - Managed Instagram and Facebook social media

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  Rosen hotels & resorts

  May 2021 - Nov 2022

  - Inputting correct information into company database- Research group/event as needed- Prepare event contracts and proposals for clients- Assist with hotel site inspections at Rosen Plaza, Rosen Centre, Rosen Shingle Creek, and Rosen leisure properties- Booking VIP suites and MEARS transportation for clients as needed- Acting as a liaison between clients and sales manager as needed- Working closely with sales manager throughout the sales process - Well-versed in keeping up with Rosen Standards- Ensuring guest satisfaction throughout pool-side dining experience

  • Sales Coordinator

    Jul 2022 - Nov 2022

  • Pool Server

    May 2021 - Jun 2022
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  Tampa bay buccaneers

  Feb 2022 - Jun 2022

  Corporate partnerships

  - Working closely with Partnership Marketing Managers to maintain and support relationships with 60+ corporate partners and prospects- Assist in creating over 20 recap presentations to track partner assets and creating 60+ playbooks to ensure proper onboarding for new partners and partner renewals.- Participate in 2022 Partner Summit- Assist all partners participating in 2022 Draft Party by tracking partner assets such as: signages, engagement, ticket distribution, and other programs.- Participate in Jabil Day of Service, a partner community program- Network with a broad range of business partners, ranging from high level corporate executives to department supervisors- Participate in all staff meetings Show less

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  Hello! destination management

  Sept 2022 - Jul 2024

  • Account Manager

    Nov 2022 - Jul 2024

  • Field Staff

    Sept 2022 - Nov 2022
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  Team market group

  Jun 2024 - now

  Event sales manager