Experience

• 

  The fisher group

  Sept 2014 - now

  Office manager

  Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Routed incoming mail and messages to relevant personnel without delay. Corresponded with clients through email, telephone, or postal mail. Collect payments, processed transactions and updated relevant records. Scheduled office meetings and client appointments for staff teams. File Taxes and immigration documents

• 

  Central caribbean bakery

  Dec 2014 - Jan 2016

  Cashier
• 

  Central carribean bakery

  Jan 2016 - now

  Assistant manager

  Developed favorable relationships with external vendors and clients, enhancing customer retention Meetings, appointments, events, and delivery arrangements are all meticulously coordinated via calendar management. Serve as the primary point of contact for incoming catered orders, answering questions and resolving any issues that may occur. Facilitated timely delivery of special projects to meet organizational and departmental objectives. Updated and replaced outdated drivers and software for computers and office machines. Show less

• 

  Ovationcxm

  Nov 2020 - now

  Remotely help customers via email, SMS and over the phone to solve various types of in-store technology problems, including: Wi-Fi connectivity; hardware and software issues; credit card terminal processing and POS integration; secured and unsecured networks; Bluetooth devices and cabled printers; with a knowledge around Apple App Store (iOS) and Google Play (Android) navigation and download.Troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices.Answer “how to” quick-fix questions about supported devices.Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the customer and teammates.Maintain a high percentage of issue resolution within the first customer interaction. Show less

  • Technical Support Specialist

    Nov 2020 - now

  • Desktop Support Technician

    Nov 2020 - now