Experience

• 

  Checkmate payday loans

  Jun 2004 - Feb 2007

  Assistant manager

  Maximized customer satisfaction with exceptional service and a quality environment.Assisted Center Manager in achieving bonus goalsAided in training center personnel to insure their attainment of high individual productivity along with achievement of the responsibilities and duties contained in their job description.Supported the Center Manager to ensure that all Company policies and procedures are followed in all aspects of operations and ensure that all center employees understand and comply with all state and federal rules, regulations and laws.Worked within company policy, to preserve the security of all Company assets.Collected on delinquent accounts.Maintained appropriate currency logs and required daily paperwork. Show less

• 

  Fis

  Aug 2007 - Apr 2009

  Floor lead

  Provided customer support by phone, email, or instant message to consumers. Served as primary contact for inbound customer issuesProcessed a high volume of consumer inquiries of FIS products and services, and resolved a targeted percentage of those inquiriesTroubleshot customer problems, identified the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problemsFollowed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledgeTracked and documented inbound support requests and ensured proper notation of customer problems or issuesUpdates customer information and ensures accurate entry of contact informationMet the standards of the job, such as quality standards, adherence to schedule, and average handle timeProvided guidance and/or mentoring to less experienced Customer Service Associates - Consumer Show less

• 

  Stevens-henager college

  Nov 2011 - Sept 2018

  Develop Business partnerships for graduates nationwide.Schedule and coordinate onsite employer visits for recruiting and information sessions.Maintain college goals for employment and outsourcing of graduates. Maintain student placement records and reports in accordance with Standards of Accreditation.Assist students with job skills that will allow them be successful in their job search, including resume and letter writing; interviewing; and job search strategies.Teach the Professional Development course. Show less

  • Financial Planner

    Dec 2016 - Sept 2018

  • Business Officer

    May 2015 - Sept 2018

  • Career Services Advisor

    Jun 2014 - Sept 2018

  • General Education Development (GED) Coordinator

    Nov 2011 - Sept 2018
• 

  Keystone enterprise services

  Aug 2018 - Sept 2019

  Project manager

  Communicate effectively through multiple platforms with clients, technicians and contractorsEnsure profitability of every job and ensure completion within deadlinesContributed to significant client growth through more effective logistics and work processesNegotiate with independent contractors to verify qualifications and ability to perform work to completionManaged over 1000 projects to successful completionUtilized resources to verify satisfactory work

• 

  Global realty services group (grs group)

  Sept 2019 - now

  Production manager