Experience

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  Ptcl.official

  Jan 2017 - Jul 2017

  Customer service representative

  • Resolved Customer Complaints while identifying problems and taking appropriate corrective action. • Streamlined Customer Service Department operations by introducing a series of rigorous training sessions, resulting in a 30% decrease in customer complaint resolution time.• Revolutionized the customer service gauging mechanism, increasing the department's efficiency by 20% and improving customer satisfaction scores by 15%.

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  Ufone 4g

  Jul 2017 - Oct 2017

  Intern

  • Contributed Vital Support and Leadership in Supply chain and logistics Management While Identifying and Pursuing Strategic goals.• Opportunities to Improve Materials, internal Processes, Logistics, and Overall Performance.• Tracked Consignment and Shipping• Maintained meticulous records of shipping and supplies, ensuring a 99% accuracy rate in inventory management.

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  Trade expeditors pakistan (pvt) limited

  Mar 2018 - Jan 2019

  Supply chain associate

  • Facilitate the shipping of products from one destination to another.• Arrange transportation, schedule staff, and orchestrate.• Successfully maintained warehouse capacity at optimal levels, reducing storage costs by 15%.• Managed activities throughout the order fulfillment cycle, consistently meeting established deadlines, and reducing order processing time by 20%• Continuously reviewed and optimized freight costs, achieving a 12% reduction in transportation expenses.

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  Hec pakistan

  Jan 2020 - now

  Program coordinator

  Strategic Event Management: Orchestrated and managed 5 international conferences, ensuring seamless registration for 500+ participants annually, fostering global academic collaboration.Training Excellence: Coordinated 60+ national and international training events, personally training 1,600+ faculty members. Initiated innovative project planning strategies, ensuring comprehensive skill development.Revenue Enhancement: Implemented self-sustainable and strategic planning, resulting in an impressive 40% revenue increase from registrations, sponsorships, and collaborations.Digital Marketing Expertise: Led aggressive social media marketing campaigns, optimizing content calendars across platforms, leading to a 20% surge in online reach and engagement.Client Satisfaction: Meticulously aligned training content with organizational objectives, achieving an outstanding 90% participant satisfaction rate in post-training surveys.Operational Excellence: Spearheaded key business decisions, reducing operational costs by 20%, and significantly contributing to overall cost-efficiency and financial stability.Performance Enhancement: Conducted in-depth evaluations of training programs, fostering a 15% improvement in faculty members' performance and productivity within the first quarter.I thrive in creating meaningful impact through strategic planning, innovation, and a relentless commitment to excellence. Let's connect to explore opportunities for transformative collaborations. Show less