Experience

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  Hospitality industry

  Sept 1996 - Sept 2008

  Various management positions
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  Thistle hotels

  Sept 2008 - Dec 2009

  Bar and restaurant manager
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  Servicesource

  May 2011 - Mar 2019

  A dedicated Sales Manager with attention to detail. Experience in managing multi-site teams on behalf of Global Blue Chip companies – ensuring that team development and coaching is undertaken whilst always striving to overachieve targets each quarter. After working on both ramp and long standing accounts within ServiceSource, I am always looking to make the right decision proactively and ensure transparency in communication to build long lasting relationships with key stakeholders both internally and externally. ServiceSource is the global leader in outsourced, performance-based B2B growth solutions. We engage throughout the customer’s journey to find, convert, grow and retain more revenue.ServiceSource offers robust solutions in the areas of customer success, inside sales, revenue retention, channel management and sales enablement Show less Working within various countries across the EMEA region, liaised with customers directly, distributors and resellers on a daily basis. Working to a financial target each quarter, I had the opportunity to not only build strong relationships, but also build my reputation and progress within the business – putting myself in a great position for commission and promotional opportunities. Responsibilities: •Responsible for the renewal and overall sales of hi-tech service and support agreements to established customer base•Working to over-achieving on challenging sales targets, individually and as part of a team •Application of databases to research accounts and uncover additional opportunities •Uncover customer's environment to arrange an accurate quote, Managing the entire service sales cycle from prospect to close Show less

  • Inside Sales and Renewals Manager

    Aug 2014 - Mar 2019

  • Sales Representative

    May 2011 - Jul 2014
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  Iomart

  Apr 2019 - Nov 2020

  Senior account manager

  Built strong, long-lasting customer relationships through regular contact and meetings, ensuring customer sees the value of iomart Group’s services and developed a trusted advisor relationship with key customer stakeholders and executive sponsors.Delivered excellent customer service to a large personal portfolio of customers, ensuring contracts are renewed appropriately and that revenue opportunities are identified and maximised.Achieved all sales activity & tracked performance targets and forecasts in Salesforce/CRM every day. Identified and grown sales pipeline to 2:1 ratio within assigned territory.Increased CSAT by driving timely and successful delivery of our solutions according to customer needs and objectives. Show less

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  A cloud guru

  Mar 2021 - Jan 2022

  Enterprise relationship manager
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  Pluralsight

  Mar 2021 - now

  Renewals director emea / customer success director emea