Experience

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  De cronos groep

  May 2015 - Oct 2017

  Consultant / teamleader
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  Indicto

  Sept 2017 - now

  Owner

  Indicto is a digital agency that focusses on improving organisations' most important digital challenges. We guide and support in online communication, attracting and retaining employees and facilitating online processes. www.indicto.be

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  Io

  Oct 2017 - Apr 2022

  Program / account manager

  A program manager at Internet Architects (current: IO) takes a leading role in unburdening his/her clients with regards to managing the digital project portfolio. The main focus is on maximising business value by minimising customer effort and organisational cost in the broad sense. Setting up digital roadmaps, having a strong communicative relation with the different stakeholders and being able to evaluate and report with business are key to guide towards UX leadership.Activities include, but are not limited to:- identifying business goals (analysis, interviews, workshops),- identifying customer needs (top task management, website analytics, interviews, focus groups)measuring customer experience improvements and reporting back to management,- gathering customer feedback (user testing, surveys),- streamlining customer experience across an organisation's channels and touchpoints (omni-channel, service design).- creating and/or improving digital roadmapsI've had the pleasure of working for A-clients such as the The Port of Antwerp, Brussels Airport, Arvesta Group, The European Investment Bank, The European Investment Fund, The City of Ghent and many more. Show less

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  Kbc bank & verzekering

  Apr 2024 - now

  Financial analyst corporate banking

  Pro-actively advising a portfolio of corporate customers regarding funding, cash management, leasing and other services- Conducting in-depth sector analysis and strategic financial analysis - Drafting credit profiles and finance solutions for SME and Large Corporates- Organising risk assessments of credit files- Evaluating investment proposals using a cash-flow based approach