Experience

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  Wintegro construction

  Jan 2017 - Mar 2020

  Civil engineer

  • Oversee construction and maintenance of 7500sqft. Commercial cum residential building.• Handled the overall execution of the G+3 floor commercial building.• Timely preparation and processing of subcontractor bills.• Study drawings for the measurement of steel and other materials for the structure.

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  Amazon

  Oct 2020 - Nov 2021

  Customer service associate

  • Handle calls of customers, both inbound and outbound, and provide them the resolutions on their queries.• Handle inbound message queries via live chat platform and emails.• Follow-up with the customers until their issues are resolved.

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  Amazon

  Jan 2022 - now

  Human resources assistant ii

  Providing end resolution for the root cause and deep dive analysis of persisting issues pertaining to time card corrections.Worked and supported multiple line of business in the organization. Streamlining time and attendance data entries, reduce payroll defects while maintaining precise service level agreements.Code punches, time offs and make adjustment in the schedule. Create follow-ups and provide extension of leaves. Extracting the data from QuickSight Dashboard to report KPIs by deep dive analysis and making functional escalations.Diagnosed root causes for incorrect transfers by using Data Validation, Power pivots etc.Served as a Point of Contact for assigned employees to provide holistic case management service along with reviewing documents to adjudicate leaves in compliance with the corresponding policy.Troubleshoot issues and seek to remove barriers before, during or after a leave event.Maintain system records to ensure accurate and timely information/documentation.Identify and resolve anticipated problems with the limited resources. Show less