Experience

• 

  Airtel

  Sept 2007 - Oct 2009

  Process executive

  • Worked as Process Executive and Coordinating with Clients• Handling the recruitment process and Resolving Complaints & Request within SLA• Coordinating with concern department and taking corrective measure to resolving issues.• For better & faster CSAT- Root Cause Analysis & Follow Up with every Team for Corrective Action.• Maintaining records of the candidates and Office Administration• Checking of complaints ensuring for rectification & reducing repeated complaints.• Handling customer enquiry ensuring uniformity in process understanding at the customer’s & the organization’s end. Show less

• 

  Ibm

  Mar 2010 - now

  • Presently working in IBM as Lead -Procurement specialist• 8 years of significant experience in Supply Chain Management and Inventory • Hand on experience on SAP R/3 (Material Management Module )• Six sigma Certified (Yellow belt) for Creating Excel Template for ordering which would reduce errors and order processing time

  • Assistant Manager

    Apr 2017 - now

  • Team Lead

    Mar 2012 - Mar 2017

  • Supply Chain Analyst

    Mar 2010 - Feb 2012