
Timeline
About me
Quality Assurance Officer at Gulf African Bank Ltd
Education

Sheikh khalifa bin zayed al nahyan secondary school
2007 - 2010High school certificate high school a-
Moi university
2012 - 2015Bachelor's degree tourism management first classActivities and Societies: Served as a class representative at Moi university from 2012-2014 Served as a public relations officer and peer counselor of Peer counseling group of Moi University Served as a peer counselor after attending a Peer Support Training Program Served as chairperson of The Duke of Edinburgh’s International Award in Kenya Moi varsity unit Holds silver award of the Duke of Edinburgh’s International Award in Kenya
Experience

Shakers restaurant
Jul 2012 - Dec 2014Part time cashierService provision managing of stock and cash at the counter Preparation of sale summary an filling in cash the book

Ministry of east african affairs commerce and tourism
Aug 2013 - Oct 2013InternCustomer care Briefing tourists and clients Developing tourist information material Statistical computation and updating of office recordsExposure to government operations Processing of licenses Office administration Picking office calls and responding to client inquires Posting petty cash transactions Assisting in administrative jobs and some clerical duties Getting acquainted with the accounting software; Excel and Tally

Six continets tours and safaris
Jun 2014 - Sept 2014InternHandling petty cash Guest relations Sales reservation and marketing of tourism products Tour costing and itinerary makingCar rental services. Front office operations Office administrationPosting petty cash transactions Assisting in administrative jobs and some clerical duties Getting acquainted with the reservation software, Galileo

Gulf african bank ltd
Aug 2015 - Jul 2022Service consultantAccount OpeningMaintaining Relationship with clients to grow their portfolioGrow portfolio customer baseIncrease product penetration through cross sellingAchieving high customer index and satisfaction indexBringing Business to the organisationTreasury Sales

Gulf african bank
Jan 2022 - nowRelationship Manager
Oct 2022 - nowQuality Assurance Officer
Jan 2022 - Jun 2023
Licenses & Certifications
- View certificate

Become a customer service specialist
LinkedinSept 2020 - View certificate

Building resilience
LinkedinSept 2020 - View certificate

Creating positive conversations with challenging customers
LinkedinSept 2020 - View certificate

Customer service: call control strategies
LinkedinSept 2020 - View certificate

Customer service: handling abusive customers
LinkedinSept 2020 - View certificate

Customer service: serving customers through chat and text
LinkedinSept 2020 - View certificate

Customer service: problem solving and troubleshooting
LinkedinSept 2020 - View certificate

Building rapport with customers
LinkedinSept 2020 - View certificate

Customer service foundations
LinkedinSept 2020 - View certificate

Managing up
LinkedinJul 2021 - View certificate

Embracing unexpected change
LinkedinSept 2020 - View certificate

Developing your emotional intelligence
LinkedinSept 2020 - View certificate

De-escalating intense situations
LinkedinSept 2020
Volunteer Experience
Award Leader
Issued by The Duke of Edinburgh's International Award Kenya on Jan 2013
Associated with sharzade mkisaPublic Relations Officer
Issued by Peer Counseling Group Moi University on Jan 2013
Associated with sharzade mkisa
Languages
- enEnglish
- swSwahili
- frFrench
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