Experience

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  Peabody construction

  Jan 1999 - Jan 2002

  Field service coordinator

  Responsible for the movement and storage of construction equipment and supplies to 40+ job locations.Participation in safety and compliance meetings and assisted in auditing job sites for all safety related materials.Responsible for the timely supplying of all sites with pertinent safety equipment for site, construction equipment, and personal maintenance at all job sites.Accountable for the safe transportation of the owner to and from the office and home, as well as meetings outside of the office. Show less

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  Boston harbor cruises

  Jun 1999 - Oct 2019

  Responsible for the safe navigation, overall operation, maintenance, and safety of the crew and clients/visitors, at all time and in any weather conditions.Supervision and evaluation of 5-10 crewmembers, including development and issuance of standing orders.Trained in all phases of the vessel’s operations, including maintaining an active safety and security program. Ensured compliance with inspections regarding all vessel machinery. Responsible for vessel's strict adherence to security plan. Risk analysis of alternative solutions with coordination of actions and removal of obstacles to desired outcome. Active listener and ability to communicate at all levels, including owners, customers, federal and state agencies, managers, employees, and contractors. Show less Responsible for staff’s adherence to all US Coast Guard, OSHA and federal regulations, state laws, and Boston Harbor Cruises policies and interactions with all other State and Federal agencies.Developed policies and procedures, including Employee Handbook and ADA Manual.Oversight of Safety and Security programs.Responsible for communicating and monitoring updated safety guidelines and procedures to dock and vessel personnel as required by the Coast Guard, NTSB, OSHA, and various state agencies.Responsible for assuring a safe environment for passengers and crew at all facilities.Coordination of weekly scheduling of Captains and Crew Members.Responsible for ordering deck equipment and vessel stores.Ensures facilities security.Perform all duties of Evening Corporate Representative for all company functions and operations. Substitute for Captains as needed Show less

  • Captain

    Mar 2005 - Oct 2019

  • Assistant Operations Manager

    Apr 2003 - Feb 2011

  • Senior Crew Member

    Jun 1999 - Mar 2003
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  City experiences

  Oct 2019 - now

  Captain

  Responsible for the safe navigation, overall operation, maintenance, and safety of the crew and clients/visitors, at all time and in any weather conditions.Supervision and evaluation of 5-10 crewmembers, including development and issuance of standing orders.Trained in all phases of the vessel’s operations, including maintaining an active safety and security program. Ensured compliance with inspections regarding all vessel machinery. Responsible for vessel's strict adherence to security plan. Risk analysis of alternative solutions with coordination of actions and removal of obstacles to desired outcome. Active listener and ability to communicate at all levels, including owners, customers, federal and state agencies, managers, employees, and contractors. Show less

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  Boston harbor city cruises

  Oct 2021 - now

  Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. This includes, but is not limited toDirecting the efforts of the Operations, Guest Service, and Education and Research Teams. Overseeing fulfillment of MBTA contract, including but not limited to serving as primary contact for issues and guest complaints and ensuring location compliance with T standardsEstablishes priorities and executes them based on long-term visionOversees the execution of the Random Drug Test Program in accordance with MBTA, FTA, & CG standardsWorks with the General Manager and the Director of Marine Operations to develop department budgets for all divisions according to company guidelines, including detailing weekly/monthly budget reviews, identifying, and resolving any budgetary issuesWork with various departments, directors, and managers to assist in the logistics of vessel tasking to ensure that all vessels are being tasked efficiently and effectivelyWorks to ensure compliance with all company policiesOversees the hiring and scheduling of all Operations crew throughout the yearEnsures that all Directors and Operations Managers are meeting company standards based on their individual job descriptions and areas of responsibilityWorks to assist in the logistics of vessel tasking to ensure that all vessels are being tasked efficiently and effectivelyWork with the Director of Marine Operations and Human Resources Dept. to assist in handling and resolving personnel issuesSubmit all contractual reports to the Accounting DepartmentProvide ongoing performance feedback & coaching to all team membersResolves guest problems utilizing strong customer service skills and exercising effective communication skillsMonitors and controls all costs associated with the operation of the Marine Department in accordance with the department budget Show less • Works to ensure compliance with all company policies and oversees the condition of their service vessels inclusive of the condition of their docks/pier.• Oversees the hiring and scheduling of all Boston Operations Managers to ensure work schedules are meeting weekly hourly thresholds for each operation throughout the year to include adequate managerial coverage for their service locations.• Ensures that their Operations Managers are meeting company standards based on their individual job descriptions and areas of responsibility.• Works with Boston Harbor City Cruises’ Port Captain to ensure that all vessels and associated systems remain in good working order consistent with Coast Guard regs.• Schedule follow-up meetings with management team after vessel incident or crew/passenger accident.• Collaborate with Port Captain to conduct audits of all incident/accident reports. • Report 60 days in advance any upcoming inspections and certification renewals to Director of Marine Operations, Port Captain, and Chief Port Engineer, as well as scheduling inspection dates with the USCG.• Works to assist in the logistics of vessel tasking to ensure that all vessels are being tasked efficiently and effectively consistent with the needs of each service.• Work with the Port Director and Human Resources Department to assist in handling and resolving personnel issues.• Develop and communicate crew evaluations while considering manager recommendations.• Submit all contractual reports to Accounting Department and/or service partners.• Assists the Port Director in overseeing operational budget adherence for each service, including but not limited to weekly/monthly budget reviews. • Work with Director of Sales and Director of Marine Operations to maintain and improve the fleet’s vessel conditions as to remain in ready condition for showings, charters, and group outings.• Help oversee the Safety Management System to comply with company standards. Show less

  • Port Director

    May 2023 - now

  • Assistant Port Director - Boston

    Oct 2021 - now