Experience

• 

  Fernet bulgaria

  Jan 1996 - Dec 1998

  Office assistant

  Office assitant in a company for international fair and exchibition services. Organizing participation of Bulgarian exchibitors in trade shows and fairs abroad, including all types of paperwork - visa, ATA carnets, etc. Client communication and travel arrangements. Supporting the company events in Bulgaria as well.

• 

  Social center for children "asen zlatarov" sofia

  Aug 2000 - Dec 2004

  Educator

  Organizing the conducting the daily routine activities for group of children accomodated in the social institution

• 

  Cvs-bulgaria

  Jan 2004 - Dec 2005

  Project manager

  Managing international voluntary projects in cooperation with Service Civil International.

• 

  C3i europe ltd

  Aug 2006 - May 2010

  Implementation and monitoring of Helpdedk processes and procedures. Client communication, Budgeting and invoicing, Reporting, Operations, Service delivery monitoring Involved in implementation of new projects, client communication, Knowledge Management, process improvement and reporting Involved in training and technical onboarding of new team members and monitoring the quality of their work. Client communication and process monitoring. Answering user requests relatated to clinical trials in English and Italian

  • Assistant Client Manager

    Aug 2008 - May 2010

  • Subject Matter Expert

    Dec 2007 - Aug 2008

  • QA/Trainer

    Jan 2007 - Dec 2007

  • Help Desk Analyst

    Aug 2006 - Jan 2007
• 

  Hcl technologies

  May 2010 - now

  Designing and delivering Learning and development programs and initiatives, tailored to the needs of people and teams Working with several client companies: Implementation of new projects, Process design, Service Delivery, Overseeing Operations, Team and Team members Development, Budgeting, Invoicing and Forecasting and Reporting. Working with several clinical client companies: Implementation of new projects, Process design, Budgeting, Invoicing and Forecasting, Team Management and Development of Team members, Service Delivery and Reporting

  • Senior Learning and Development Manager

    Apr 2023 - now

  • Senior Client Manager

    Nov 2017 - Mar 2023

  • Client Manager

    May 2010 - Oct 2017
• 

  Iztok-zapad

  Dec 2020 - now

  Writer

  The novel "Codes for Love and Internity", coauthored with Neda Zareva and Delian Zahariev was published by Iztok-Zapad Publisher