Katerina Thoma

Experience

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  Eurobank (GRE)

  Apr 1997 - Jun 2000

  Customer Service Representative

  Assisting customers in opening new bank accounts, modifying existing accounts, and completing paperwork for products such as Certificates of Deposit. Answering questions about the bank's products and services and responding to customers' questions. Responsible for answering phone calls and assisting callers.

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  Millennium bcp

  Jul 2000 - Apr 2008

  Bank Branch Manager Assistant

  Key Customers Service, Goals Achievement Processes and Reporting, Staff Guidance, Meetings and Events Management, Customers Complaints Management, Customers Consulting on Banking Products, Collaboration with Local Lawyers-Financial Advisors-Real Estate Agents, Regular Reporting at Headquarters, Compliance with Legal and Regular Requirements, Sales Strategy Design and Implementation.

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  Marfin Egnatia Bank

  May 2008 - Jan 2013

  Bank Branch Manager

  Direct all operational aspects including distribution operations, customer service, human resources, administration, sales and npls finance. Assess local market conditions and identify current and prospective sales opportunities. Develop forecasts, financial objectives and business plans. Meet goals and metrics. Manage budget and allocate funds appropriately. Bring out the best of branch’s personnel by providing training, coaching, development and motivation. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Address customer and employee satisfaction issues promptly. Adhere to high ethical standards, and comply with all regulations/applicable laws. Network to improve the presence and reputation of the branch and company. Stay abreast of competing markets and provide reports on market movement and penetration. Show less

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  Hotelgenius

  Mar 2013 - Jan 2017

  HR Director

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy• Bridge management and employee relations by addressing demands, grievances or other issues• Manage the recruitment and selection process• Support current and future business needs through the development, engagement, motivation and preservation of human capital• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization• Nurture a positive working environment• Oversee and manage a performance appraisal system that drives high performance• Maintain pay plan and benefits program• Assess training needs to apply and monitor training programs• Report to management and provide decision support through HR metrics. Management of staff budgets and administration to agreed standards and KPLs• Ensure legal compliance throughout human resource management Show less

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  Gini Group

  Feb 2017 - Nov 2020

  Human Resources Manager
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  ECONOMY supermarket

  Dec 2020 - Nov 2022

  Human Resources Manager
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  WINGS ICT Solutions

  Nov 2022 - Apr 2024

  Senior Human Resources Specialist
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  Women On Top

  Mar 2023 - now

  Volunteer Mentor