Gifty Hasford

Experience

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  MTN Ghana

  Aug 2011 - Aug 2011

  Call Centre Agent

  -Assisted clients in both urban and rural areas with their sim registeration via phone calls.-Provided native and bilingual assistance to clients on their sim registration where necessary.-Prospected for new individuals and organizational clients and met daily targets.-Adviced on swift registeration processes with regards to specific id's to use. -Ensured clients satisfaction.

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  Juliana Addo-Yobo Law Consult

  Jan 2012 - Apr 2012

  Administrative Officer _ Intern

  -Maintained office equipment, ordered supplies and managed inventory.-Identified problems and found solutions, worked with other members of the team.-Ensured legal and regulatory compliance.-Analyzed data and created reports to help the firm make informed decisions.-Provided excellent in-person customer services as well as through phone calls and emails.

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  Quashigah and Co Law Consult

  Oct 2012 - Aug 2013

  National Service Personnel

  -Conducted legal research on a variety of issues such as statutes, case laws, regulations and other legal proceedings.-Improved the management of client relationships, scheduling appointments and responses to enquiries.-Enriched the team with the preparation of legal documents.-Offered administrative support related to files, phone calls and emails.

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  Multisoft Solutions Limited

  Oct 2013 - Apr 2014

  Administrative Officer

  -Managed and organized administrative tasks including calendars, meetings and records/files.-Responded to phone calls and emails, drafted letters and reports.-Managed budgets, created financial reports and tracked expenses.

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  CorpTrain Global

  Mar 2018 - Jul 2020

  -Introduced and presented company's services to decision-makers.-Understood and recorded growth of business advisory, training and capacity- building services of clients in Ghana and abroad.-Maximized network opportunities through conferences, awards nights and trade shows. -Developed long-term business strategies with international clients and fostered growth in key areas.-Increased followings, generated leads, maintained networks trust and patronage of services by 75% organically within 11 months and by 95% through paid reach of our services, with concentrated social media and industry marketing. Show less

  • Business Development Executive

    Sept 2019 - Jul 2020

  • Administrative Secretary

    Mar 2018 - Aug 2019
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  Ghana Hemophilia Society

  Jul 2020 - Mar 2021

  Administrative Officer

  -Championed media advocacy campaigns that provided awareness on Haemophilia and the organisation.-Liaised with healthcare personnel with regards to patients' well-being.-Liaised monthly with International donors to ensure patients' received their drugs and their academics and vocational education was also taken care off.-Collaborated with team members for N.G.O. fundraising drive.

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  BiteBoxe and Events

  Mar 2021 - Jul 2023

  Operations Manager

  -Successfully spearheaded the feeding of 100 street children on 14th February, 2023 to serve as social responsibility.-Developed and implemented performance standards and procedural changes to drive productivity and quality.- Effectively directed and oversaw staff, designed timelimes to meet the needs of clients.-Managed and evaluated workflow and productivity, making changes where necessary.-Prospected and secured contracts.

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  Capemay Properties GH - The Signature Apartments / Park Ridge Estate

  Aug 2023 - Aug 2024

  Front Desk Supervisor

  -Managed Front Desk Executives-Provided exceptional customer services in-person and on phone to clients, Third Party Agents, Vendors and Visitors.-Oversaw activities of the Front Offices and implemented systems of improvement where necessary.-Cordinated with Front Desk Executives on shift scheduling.-Generated weekly reports and part-took in management operational meetings.-Liaised with staff and departments in order to streamline and optimize continual efficiency.-Oversaw office supplies, maintained and communicated needs on weekly basis to main office.-Assisted with new staff on-boarding training, procedures, email and phone orientations. Show less

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  DNH Ventures Limited

  Sept 2024 - now

  Executive Assistant to Chief Executive Officer

  -Communicating the expectancy of imported tyres to stakeholders.-Distribution of wholesale tyres to stakeholders (bus, truck and car tyres).-Tracking of bank transfer payments.-Daily stock taking of tyres.-Retail selling of tyres.-Issuing receipts for cash payments.