John Klipp

Experience

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  Ace Hardware Corporation

  May 2014 - Aug 2014

  Cashier/Floor

  • Provided check-out services for customers• Assisted customers with locating and carrying merchandise• Operated and reconciled the cash register• Assisted with stocking and inventorying store merchandise

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  Klipp Publishing

  May 2016 - Jun 2019

  Book Author

  • Authored the 58,000-word Historical Fiction novel, 1610• Co-edited the novel from 88,000 words to 58,000 words

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  Virginia State Corporation Commission

  May 2016 - Oct 2018

  Information Technology Intern

  • Interpreted complex technical documentation to refresh 200+ computers successfully• Improved the hardware refresh documentation by making the text more concise and easy to follow• Provided technical assistance to 200+ users in support of the Help Desk team

• 

  Dell Technologies

  Nov 2019 - Feb 2022

  • Partnered with SMEs to support 400+ companies' I.T. infrastructures • Analyzed data in Salesforce, SalesWorks, Sales Navigator, and Klue• Worked with Dell's Operations department to improve Salesforce Lightning• Team specialist for marketing • Recommended I.T. solutions to 300+ companies• A.A.Q. achieved: 146%. Starting quota: $254,000. Ending quota: $595,000• Grew a start-up’s I.T. environment from no Dell equipment to 300+ Dell laptops, monitors,peripherals, and 6 PowerEdge servers. $600,000+ revenue• Ranked #1 in 2020 North American contest for highest CP&D mix sold: $250,000+ revenue

  • Account Manager II

    Sept 2021 - Feb 2022

  • Account Manager I

    Nov 2019 - Aug 2021
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  Technical Writer HQ

  Feb 2022 - Nov 2022

  Technical Writing Certification

  In a course taught by Josh Fechter, I learned how to:• Write and edit technical documentation• Manage a Knowledge Base • Create Information Architecture