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Steven Graham

Steven Graham

Intelligent Service Desk Analyst

Followers of Steven Graham287 followers
location of Steven GrahamHigh Legh, England, United Kingdom

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  • Timeline

  • About me

    Senior Onsite IT Support Engineer at Advanced

  • Education

    • Lymm High School

      1988 - 1995

    • The University of Glamorgan

      1995 - 1997
      HND Business Decision Analysis Computing, Business & Mathematics

  • Experience

    • Steria Group

      Sept 2006 - May 2007
      Intelligent Service Desk Analyst

      Remote desktop, application and network support for Wiltshire County Council

    • Calyx Managed Services

      May 2007 - Jan 2012
      Technical Analyst

      Managed services for 10 contracts.Remote support of desktop, applications, server and network infrastructure

    • Dell

      Feb 2012 - Apr 2015
      Services Client Field Technical Svc Analyst

      On site IT consultant providing desktop, hardware, server and network support.Title recently changed from Technical Analyst due to Dell restructuring.

    • Accenture

      Apr 2015 - Sept 2015
      Infrastructure Technical Support Senior Analyst

      Transferred from Dell performing same on site role of desktop, hardware, server and network support.

    • Advanced Computer Software Group

      Nov 2015 - now
      Senior Onsite IT Support Engineer

      On site support of Northern offices based in Knutsford. Advanced Computer Software group have over 2000 employees and around 20 sites in the UK. As a Support Engineer I am responsible for incidents, changes, service requests and projects relating to hardware, desktop, server, infrastructure and related software for the Northern branches.

  • Licenses & Certifications