Michael Ma

Experience

• 

  Seattle Public Library

  Jan 2006 - Jan 2009

  Student Assistant

  • Provided service to library patrons at public desks and support duties such as assisting the main librarian with projects• Service included sorting, shelving, processing, data entry, and routing books and other materials for library branches and patrons• Trained new assistants on job duties and functions of library department

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  Seattle Chinese Athletic Association

  Sept 2008 - Apr 2012

  Volunteer High School Basketball Coach

  An old established community project with the goal of providing a safe place for community youth to participate in athletics. Helped coach a boys’ high school basketball team for the past 4 years teaching basic fundamentals and instilling a sense of character both on and off the court.

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  University of Washington

  Apr 2011 - Jul 2012

  Took charge, designed, planned, and coordinated events raising over $10,000 for the organization. Worked with a group of officers to set up dynamic social events such as the Northwest FASA Conference, FASA Formal, Filipino Night, graduations, sporting events, fundraising concerts, and other collaborations. A peer mentoring transition program focusing on helping incoming Pacific Islander American students at the University of Washington. I mentored students to help build a meaningful experience and foundation in order to succeed in college. A student-initiated college-access and retention program that partnered me up with first-generation and low-income students in Seattle area high schools to assist in the college admission process, financial aid process, scholarships, and to build awareness in schools for college-readiness. In association with the Philippine Women University, our course focused on the effects of post colonization and the impact it had on their educational system. Assisted in projects to improve living and education conditions in various local areas such as an orphanage, hostels, and smaller village schools.

  • University of Washington Filipino American Student Association Fundraising Chair

    Aug 2011 - Jul 2012

  • University of Washington Pacific Islander Partnership In Education College Mentor

    Sept 2011 - Jun 2012

  • University of Washington Dream Project High School Mentor

    Mar 2011 - Jun 2012

  • Study Abroad in the Philippines

    Apr 2011 - Jul 2011
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  Nintendo

  Oct 2012 - Feb 2013

  Consumer Service Administration

  • Performed Tier 2 high-level consumer service at NOA headquarters using Nintendo’s ELMO database to resolve more difficult issues at hand • Specialized in data entry, repair orders, accounts, chargebacks, online wallets, system transfers, promos, Club Nintendo, and digital contents• Analyzed consumer reports, provided system support, gave technical run throughs, and formulate data analytics

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  Nike

  Oct 2013 - Jul 2018

  Nike Running Athlete

  • Assisted new management team in providing expert product knowledge, premium customer service to “Bring Nike to Life,” and to develop brand loyalty for a 2x increase in revenue since opening, coming from $1,000,000 to a projected $2,000,000+ in sales• Achieved the highest mobile point of sale score across the nation averaging 85% • Facilitate Nike Run Club as a pacer for weekly recovery and speed runs while boosting our class size by 500% • Leading store to launch and pioneer new Nike Assist and running/ gait analysis program for a greater increase in sales• Volunteer as a Nike representative at Boys and Girls Club and actively participating in local volunteer running events • Won Monthly and Quarterly MVP as voted by colleagues and managers• Top rated athlete among consumer surveys and call outs• Product tester for Nike Running Apparel to provide athletic feedback Show less

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  Google

  Oct 2013 - Mar 2015

  Visual Data Specialist II

  • Part of the Niantic project team in the development of Google’s Ingress Android OS game application• Specialized in using internally developed applications and geographic tools in the new submissions field • Focused on capturing data and filtering newly submitted information along with optimizing processes to increase system flow for the Google server, Fieldtrip App, and the Google Map department• Background test for operator scripts, analyzing for bugs, research consumers submissions, and filing reports on user tampering within the application• Used Google Sheets and stat tracking tools to manage data metric sheets• Worked closely with the Head Program Manager for individual research and marketing projects• Proactively managed NL-1331 Anomaly Marketing Project on the system end with marketing team• Pod team completed Fast Track Project and awarded for successfully depleting months of data submission backlog• Reviewed QC Rejection Project reports and formulate data sheets for application escalations• Completed Tohoku, Japan Anomaly Marking Event Project• Extended help to the Europe and Latin America Anomaly Marketing Project Region Team• Maximized pushing live portals for Low Density Australia and South America Marketing Region Project• Trained new hires on processes and functionalities of the Niantic submission project team Show less

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  Puget Sound ESD

  Jul 2016 - May 2022

  I serve as a storyteller to empower the PSESD agency’s brand, mission, value, and vision. I am the webmaster, lead website designer, ADA accessibility officer, and media/public relations and emergency co-officer for our agency’s digital presence. I also create, budget, coordinate, and manage multiple internal and external school districts’ communication projects/ marketing campaigns. These works include WSPRA (Washington School Public Relations Association) award winning graphic design, digital marketing, photography, videography, press releases, annual reports, and writing all through leading with a racial equity lens. My additional roles include serving as a liaison in bridging communications efforts throughout the agency and region to build transparency and foster joy such as our "All Staff" events throughout the year, CommNet, WSPRA, Regional Art Show, and more. Show less ▪ Act as liaison between WCT and member school districts, educational organizations, claimants, vendors, medical providers, etc. to facilitate and foster effective work and communication practices to provide direction▪ Audit and or compile new claim files for examiners while resolving any discrepancies for the purpose of documenting actions and ensuring compliance with participating district policies, industrial insurance laws, and/ or state regulations▪ Manage claim document intake and assignments to consultants and member school districts in order to obtain accurate data to complete claim closures and files for the Department of Labor and Industries▪ Provide initial assessment and coding through 3pt contacts, investigational reports, independent medical exams, medical record consolidations, school district notices, and validate claimant data to build profile and claim score▪ Participate in agency wide equity training for educational purposes and to help achieve the PSESD’s mission “to create an anti-racist multicultural organization”▪ Excellent Performance Year Award and Monthly MVP Award Show less

  • Senior Communications Consultant

    Aug 2018 - May 2022

  • Communications Coordinator

    Jan 2018 - Aug 2018

  • Workers Compensation Specialist

    Jul 2016 - Jan 2018
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  Federal Way Public Schools

  Jun 2022 - now

  Director Of Strategic Communications

  Under the direction of the Chief of Communications and Strategy, the Director of Strategic Communications manages projects and programs that will ensure the development, planning and delivery of communications projects, including strategic planning, district‐wide. This position is responsible for managing the programs and projects assigned including developing and maintaining the appropriate internal and external relationships for success. This includes the development of project charters, scope, milestones, timelines, implementation plans, and coordination of the project close out process in multiple formats including print, video, audio, public presentation and web‐based mediums. Show less