Sérgio Silva

Experience

• 

  Auchan Retail Portugal

  Oct 1996 - Aug 2003

  Retail Operations Management Assistant

  Customer Service & Support Responsible in diferent retail areas • Deputy Sales Responsible in the area of telecommunications, photography and IT equipment• Deputy Sales Responsible in the area of drugstore and perfumes • Accounting technician

• 

  Sparkes & Sparkes

  Sept 2003 - Sept 2005

  Customer Service and Support

  Customer service, sales and stock management• Manage sales process from customer request till delivery. • Manage stock of spare parts and components• Manage transports and delivery process.

• 

  BP

  Oct 2005 - Apr 2010

  Fuel Service Station Manager

  Manage the daily operation of the fuel service station• Manage and motivate the team • Manage all the service station operation - fuel, store and cafeteria.

• 

  Swedwood

  May 2010 - Jul 2013

  Finished Goods Warehouse & Internal Logistics Manager

  • Recruit, manage, develop and motivate the team • Provide customer fulfillment assuring quality requirements • Improve continuously the Warehouses operations, through the implementation of Lean methodogies, WMS, layout optimization and ways of working.• Manage warehouses inventory• Monitoring and analysis of KPIs• Manage orders and daily delivery planning• Manage internal logistics – Raw materials orders reception, stock management, internal logistics routes and flows, supply production on-time• Manage yearly budget and investment planning Show less

• 

  Inter IKEA Group

  Aug 2013 - Sept 2017

  Site Warehouses Manager

  Leading and developing the Logistics Team, improving continuously processes and manage projects, based on a culture of cooperation, safety, customer demands and quality standards.Manage a highly dynamic logistics operations focused on efficiency, performance and goal achievement. • Recruit, manage, develop and motivate the Warehouses Team• Provide customer fulfillment assuring quality requirements • Improve continuously the Warehouses operations, through the implementation of Lean methodogies, Kaizen events, WMS solutions, Shop Floor Control, layout optimization and ways of working.• Research and implement new solutions: forklifts, racking systems, external warehouse solutions.• Manage projects• Manage warehouses inventory• Monitoring and analysis of KPIs• Manage forklifts and all loading equipments fleet• Manage yearly budget and investment planning Show less

• 

  Farfetch

  Oct 2017 - Oct 2020

  Logistics Operations Manager

  Leading and Management of Logistics Operations – Digital Production Portugal, GuimarãesChallenge the team for creative thinking and promote a culture of cooperation and team spirit, provide customer fulfillment assuring quality requirements.• Recruit, manage, develop and motivate the Logistics Team • Improve continuously the production process, through the implementation of Lean methodogies and Kaizen events.• Implement Inventory Process in Production• Manage logistics projects • Monitoring and analysis of KPIs.• Manage yearly budget and investment planning Show less

• 

  Airbus

  Mar 2021 - Apr 2022

  Logistics Manager

  Leading and Management of Logistics Operations.Promote a culture of cooperation and team spirit focused on the continuous improvement of the processes and client high quality requirements.• Recruit, manage, develop and motivate the Logistics Team • Improve continuously the logistics process, through the implementation of Lean methodogies• Manage international logistics projects • Monitoring and analysis of KPIs• Manage yearly budget

• 

  LUXCLUSIF

  May 2022 - Sept 2024

  Logistics Manager

  Leading and Management of Logistics Operations – Team based in Portugal and Philippines.Responsible for the verticals of Order Management, Import/Export, Warehouse operations (Japan, US, Estonia and UK)Responsible for Logistics KPIs and KRsSupport team growth and skills developmentResponsible for Logistics projects and continuous improvementLogistics team topics prioritization and escalationProblem solving

• 

  SKYPRO

  Oct 2024 - now

  Head of Logistics