Mohamed Abdrabo Attia

Experience

• 

  Hyper El -Mahalawy

  May 2013 - Nov 2013

  IT Specialist

  1. Responsible for the deployment and support of IT computer hardware and software as it relates to desktops, portables and peripheral devices in a networked environment per IT department standards. 2. Provides support of help desk requests related to hardware and/or software issues. 3. Acts as a resource to provide assistance to computer users on new and upgraded technology. 4. Maintains a current working knowledge of operating systems, diagnostic and repair techniques, and imaging. 5. Ability to interpret technical material in books, manuals, and other resources to resolve issues. 6. Ensure data integrity with regard to our fixed asset inventories.7. Provide input and recommendations to the organization surrounding hardware8. Do all other tasks assigned to him from his direct manager. Show less

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  Future Academy Ltd

  Sept 2013 - Feb 2016

  IT Specialist

  1. Responsible for the deployment and support of IT computer hardware and software as it relates to desktops, portables and peripheral devices in a networked environment per IT department standards. 2. Provides support of help desk requests related to hardware and/or software issues. 3. Acts as a resource to provide assistance to computer users on new and upgraded technology. 4. Maintains a current working knowledge of operating systems, diagnostic and repair techniques, and imaging. 5. Ability to interpret technical material in books, manuals, and other resources to resolve issues. 6. Ensure data integrity with regard to our fixed asset inventories.7. Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business.8. Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.9. Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.10. Demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others.11. Maintain constructive relationships and demonstrate respect for everyone contacted.12. Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.13. Do all other tasks assigned to him from his direct manager.14. Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency.15. Executing, installation, configuration, and testing of equipment planned by the IT Manager. 16. defining network policies and procedures, with the supervision of the IT Manager Show less

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  Misr Group

  Feb 2016 - Jun 2017

  System Administrator

  1. Responsible for the deployment and support of IT computer hardware and software as it relates to desktops, portables and peripheral devices in a networked environment per IT department standards. 2. Manage windows server 2008r23. Manage File server4. Manage ERP System (Red Code )5. Manage FortiGate Device6. responsible for all backup server 7. Backup by network storage ( NAS )8. Manage & Backup outlook mails

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  Intertec Systems

  Jun 2017 - Jun 2020

  Information Technology System Engineer

  Support All Majid Al Futtaim sites

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  Majid Al Futtaim

  Jun 2017 - now

  As an IT Infrastructure, I have been responsible for overseeing and enhancing infrastructure installations in Egypt and Lebanon. My key responsibilities include:1-Infrastructure Management: Overseeing the installation, enhancement, and maintenance of IT infrastructure in Egypt and Lebanon, ensuring optimal performance and reliability.2-Virtualization Management: Utilizing ESXi and V-center to manage and maintain servers across Egypt and Lebanon, ensuring efficient virtualization and resource allocation.3-Endpoint Management: Managing and securing endpoints through Endpoint Central to ensure the safety and integrity of all connected devices.4-Project Management: Collaborating closely with operations to initiate and complete new projects within specified time frames, ensuring alignment with organizational goals and objectives.5-Operational Support: Delivering comprehensive support for operational issues and service requests via ITIL-based processes, utilizing industry-leading ticketing systems such as ManageEngine and ServiceNow. Ensuring prompt, efficient, and effective resolutions to maintain seamless business operations6-User Support: Supporting over 1,000 employees across Egypt and Lebanon, addressing their IT needs and concerns to maintain smooth and uninterrupted operations.7-Backup Management: Implementing and overseeing server backups using Commvault and GhettoVCB solutions to ensure data integrity, availability, and robust disaster recovery capabilities, adhering to best practices and industry standards 8-Vendor Coordination: Working with ISPs and various vendors to meet operational needs, ensuring continuous service delivery, and addressing any service-related issues promptly.9-Server Upgrades and Domain Migration: Leading migration projects to consolidate different domains into a single domain and replacing old servers with updated technology, streamlining operations and enhancing system coherence and performance. Show less Job Responsibilities:• Support End User in All Majid Al Futtaim Sites in Egypt 1- Head Office 2- Mall of Egypt (Ski Egypt)3- Magic Planet (Cairo Festival - Maadi City Center – Alex - Mall of Egypt - Almaza City Center)• Configure and manage FortiGate Firewall• Working on ticketing systems (ServiceNow) beads on ITIL concept • Ensure all issues reported by users are logged in system as Tickets• Prioritize and manage several open tickets at one time• Diagnose and troubleshoot computer and network problems especially regarding computer imaging including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.• Direct unresolved issues to the next level of App / Infra Team• End User Hardware Support (Desktop / Laptop/ Smartphone/ IP Phone /Tablet)• Asset Inventory• Microsoft Office / Office 365 (Word, Excel, Power Point, Teams, OneDrive.)• Network Support (End User & Data Center/ Server Room) – Cabling part not covered• Server Support (Hardware & Operating System)• ISP Coordination & Follow up with them to fix sites issues • POS Support • Printer support multifunction printer (Major Hardware & Consumable related support not covered)• New Desktop/ Laptop installation • Meeting room management / support• Desktop / Laptop Performance issues• Coordinating with NOC for Infra related issues & Event Tickets Show less

  • IT Infrastructure and Business Engineer for Egypt and Lebanon

    Jun 2023 - now

  • IT System Engineer

    Jun 2017 - May 2023
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  Tech Mahindra

  Jun 2020 - May 2023

  Information Technology System Engineer

  Support All Majid Al Futtaim sites

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  Seoudi Supermarket

  Jan 2021 - Nov 2022

  IT Team Lead

  • Managed the help desk team, evaluating performance and overseeing day-to-day operations.• Supervised a team of 8 engineers and managed IT support for 21 branches.• Created an inspiring team environment with open communication, setting clear goals and deadlines.• Create an inspiring team environment with an open communication culture.• Monitored team performance, reported on metrics, and motivated team members.• Identified training needs, provided coaching, and resolved issues or conflicts.• Recognized high performance, rewarded accomplishments, and encouraged creativity and risk-taking.• Redesigned the Ticketing System (ManageEngine) to better fit organizational needs and handled ticketing system operations.• Conducted CV vetting and interviews for new candidates in the IT Support Team.• Managed the 2N access control system and was accountable for the Digital Sign System with Magic Info Server.• Operated FortiGate and Forti Analyzer, referring incidents and issues to the CIO when necessary. Show less

• 

  Microsoft

  Apr 2023 - Nov 2023

  Microsoft 365 Ambassador

  • Handled support tickets from USA, South Africa, and UK business customers on behalf of Microsoft Support.• Provided support for Service Activation, Office Suite, Office Online Apps, OneDrive for Business, SharePoint Online, Teams, and Outlook-related tickets.