Ray Yu

Ray Yu

IT Support Specialist

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location of Ray YuMontreal, Quebec, Canada

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  • Timeline

  • About me

    IT Professional

  • Education

    • Collège LaSalle, Montréal

      -
      Diploma Network and System Administration/Administrator
  • Experience

    • GMT Shipping and Logistics Ltd

      Jan 2015 - Dec 2017
      IT Support Specialist

      • Inbound tech support though phone or email and troubleshooting other techniques issues • Managed broad range of installation, Upgrade, deploys and troubleshooting for windows-based networks,• Windows Server 2012 Active Directory user admin• Exchange Server maintenance• Router and Switch maintenance, L2 cabling and devices management, UPS maintenance and ensure all devices in working condition.

    • Teleperformance

      Jul 2019 - Aug 2020
      Apple IOS tire 1 advisor

      Provide first level technical regarding the update, installation, operation and maintenance of Apple IOS products and applications as well as answer other types of inbound customer queries.

    • GCI Support

      Aug 2020 - Nov 2020
      System Support Specialist

      • Inbound tech support though phone or email and troubleshooting other techniques issues • Azure and on-promised Active Directory User/Group and Permission control.• Windows Server 2019 Server, DNS, Group Policy.• Z-Panel.

    • ContactPoint 360

      Nov 2020 - now

      • Azure/on-promised Active Directory: User/Group/Device/Licenses and Enterprise Application control• Windows Server 2019 (Azure VM): DNS, Group policy, Certificate, WSUS, MDT, Batch, PowerShell.• Azure Virtual Desktop: Buildup VMs as required with different profiles and Images, Daily control, and maintenance• Azure Data factory: Automation Sending/Receiving file to Client SFTP• Azure Back Up: VMs Snapshot, Azure Back Up agents• Azure SQL Server: Create and maintenance Databases, Permission control, Firewall control.• Office 365 User/Group, Security, Compliance, Exchange, SharePoint, Teams, Power BI Admin• MS - Integrated Apps: Secure Remote workers, AD Self Service Plus, Service Desktop Plus. Show less

      • System Administrator & L2-3 Technician

        Sept 2021 - now
      • System L2-3 Technician

        Nov 2020 - Sept 2021
  • Licenses & Certifications

    • NSE 2 Network Security Associate

      Fortinet
      Jun 2021
    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Sept 2021
      View certificate certificate
    • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

      Cisco
      Jun 2019
      View certificate certificate