Ray Yu

Experience

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  GMT Shipping and Logistics Ltd

  Jan 2015 - Dec 2017

  IT Support Specialist

  • Inbound tech support though phone or email and troubleshooting other techniques issues • Managed broad range of installation, Upgrade, deploys and troubleshooting for windows-based networks,• Windows Server 2012 Active Directory user admin• Exchange Server maintenance• Router and Switch maintenance, L2 cabling and devices management, UPS maintenance and ensure all devices in working condition.

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  Teleperformance

  Jul 2019 - Aug 2020

  Apple IOS tire 1 advisor

  Provide first level technical regarding the update, installation, operation and maintenance of Apple IOS products and applications as well as answer other types of inbound customer queries.

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  GCI Support

  Aug 2020 - Nov 2020

  System Support Specialist

  • Inbound tech support though phone or email and troubleshooting other techniques issues • Azure and on-promised Active Directory User/Group and Permission control.• Windows Server 2019 Server, DNS, Group Policy.• Z-Panel.

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  ContactPoint 360

  Nov 2020 - now

  • Azure/on-promised Active Directory: User/Group/Device/Licenses and Enterprise Application control• Windows Server 2019 (Azure VM): DNS, Group policy, Certificate, WSUS, MDT, Batch, PowerShell.• Azure Virtual Desktop: Buildup VMs as required with different profiles and Images, Daily control, and maintenance• Azure Data factory: Automation Sending/Receiving file to Client SFTP• Azure Back Up: VMs Snapshot, Azure Back Up agents• Azure SQL Server: Create and maintenance Databases, Permission control, Firewall control.• Office 365 User/Group, Security, Compliance, Exchange, SharePoint, Teams, Power BI Admin• MS - Integrated Apps: Secure Remote workers, AD Self Service Plus, Service Desktop Plus. Show less

  • System Administrator & L2-3 Technician

    Sept 2021 - now

  • System L2-3 Technician

    Nov 2020 - Sept 2021