Cynthia Kramer

Experience

• 

  Chiva Som Health Resort

  Apr 2001 - Apr 2002

  Financial Controller

  Analyzed and controlled the financial performance for the corporation. Responsible for the accounting, finance and information systems departments. Reviewed the company’s financial reports to ensure compliance with Thailand’s reporting laws. Created financial forecasts for the company’s successful listing on the Stock Exchange of Thailand. Conducted analysis and negotiations for capital financing of a $20 million new development. Managed the operations of the accounting, finance, materials management, and information system departments. Developed fiscal year budgets. Delivered quarterly and annual financial reports and forecast to the Board of Directors. Performed business process re-engineering in the purchasing and accounting departments, leading to a 15% reduction in inventory costs. Show less

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  Global Care Solutions

  May 2002 - Oct 2005

  Application Analyst

  Responsible for the design, development, enhancement, sale, and implementation of the software. Researched latest trends in Hospital Information Systems, analyzed customer requirements, designed new features, compiled product roadmaps, wrote functional specifications, and consulted with the technical team. Authored training materials, user manuals, set up manuals, application plans, implementation guides, and test scripts. Conducted Implementation planning analysis and documentation for customer sites in Thailand, the Philippines, and Vietnam. Actively contributed to customer process engineering project in Vietnam. Implementation experience in hospitals in Thailand, Vietnam, the Philippines, and Malaysia. Instrumental in obtaining United States FDA approval for the software. Show less

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  Intel Corporation

  Dec 2005 - Dec 2006

  Industry Manager, Digital Health

  Responsible for the development of regional Asia Pacific strategic framework for engaging with key partners (OEM’s, software vendors, systems integrators) and direct customers (healthcare providers, payers, pharmaceutical, and biotechnology) in order to expand the total available healthcare market. Planned, negotiated, and managed sales development programs with market leading partners, and co-marketing programs with end-user customers throughout the Asia Pacific region. Established a budget control process for the $2M annual budget. Executed a training plan for Asia Pacific Digital Healthcare division sales force. Provided marketing support to healthcare business development managers and strategic relationship managers by coordinating sales tool delivery, pilot funding, industry knowledge sharing. Maintained sales database data integrity for healthcare projects, managing/updating regional sales indicators, communicating partner and customer needs to worldwide management team. Show less

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  Advanced Healthcare Information Systems

  Jun 2007 - Mar 2008

  COO

  Develop primary goals, operating plans, policies, and objectives for the organization. Direct and coordinate activities to achieve profit and return on investment. Manage organization operations by directing and coordinating activities consistent with established goals, objectives, and policies. Business development including identification of potential customers and definition of overall sales and marketing strategy. Compose sales proposals including determination of scope of supply and services. Develop fiscal year budgets for the Board approval and prudently manage the organization’s resources within budget guidelines according to Thailand laws and regulations. Serve as lead project manager for all implementation projects. Conduct implementation planning analysis, gap analysis, and documentation for customer sites. Actively contribute to customer process re-engineering projects. Manage personnel including hiring, termination, and performance appraisals. Show less

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  Microsoft

  Oct 2008 - Mar 2012

  Senior Lead Program Manager

  Lead Program Manager – Responsible for the Patient Management feature areas of the Microsoft Amalga® Hospital Information System software including; ADT, Medical Records, EMR, Scheduling, Medical Coding, Inpatient Management, Outpatient Management • Define and guide the Patient Management multi release roadmap • Develop software requirements and designs in these feature areas• Lead feature team of program managers, developers, and testers to the successful delivery of features • Troubleshoot and define fixes for issues Show less

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  Orion Health

  Mar 2012 - now

  Development Team Lead and Business Analyst – Responsible for the management of a team of 9 software developers, testers, DBA, and Technical Writers. The team produces features for the Orion Health Enterprise EHR®. In addition, I serve as the Business Analyst for my team, providing analysis and design support following agile development methodologies.• Ensure the direction of product development is in line with the long term strategic plan• Manage the full software delivery cycle using agile development principals resulting in releases of functional, tested, and documented software every 2 weeks• People management including mentoring, recruitment, interviewing, personal development plans, and performance reviews• Develop and define user stories and acceptance criteria in line with customer requirements• Prioritize features to be developed and guide multi release roadmaps• Design solutions including user interface design • Serve as a subject matter expert for the company in the Patient Administration, Patient Finance, and Materials Management subject areas Show less Responsible for the Human Resources, Accounting, Patient Finance, and Materials Management products within the Orion Health HIS in the following capacities:• Define strategic roadmaps for all products including all planned future features and documenting all proposed features.• Establish product budgets, based on the roadmap, revenue targets and product portfolio positioning• Ensure all marketing collateral is created and maintained for the products including demonstration videos, brochures, and online content• Support sales with pre-sales activities such as demonstrations to potential customers and completion of tender documentation. Show less

  • Product Owner - Smarter Hospitals

    Feb 2015 - now

  • Software Development Team Lead and Business Analyst

    Dec 2013 - now

  • Product Manager

    Mar 2012 - Dec 2013