Experience

• 

  Aviance

  Mar 2003 - Mar 2006

  Learning & development
• 

  Swissport

  Mar 2006 - Jan 2015

  Airside operations manager

  2011 to January 2015 – Airside Operations Manager Swissport UK.• Taking control of all of stations budgets and forecast’s• Managing 130 staff on a daily bases.• Writing and managing all Corporate policies and Procedures with HR guidance.• Responsible for all the Stations Health & Safety including generating all risk assessments and safe Systems of work, submitting the best stats within the network. • Representing the company at a high level within the industry.2006- Senior Learning and Development Advisor Swissport UK• Identifying Training Needs and providing timely and professional training to ensure that staff are competent to carry out their specific duties. • Responsible and accountable for Training delivery provided by on line trainers. • Designing and delivering training material that supports the Service Level Agreements.• To maintain all Training records accurately and in line with Data Protection Legislation• To take an active part in raising professional standards and visibility of Learning and Development function.• To undertake these tasks in accordance with Company and Regulatory Authorities guidelines.• 2000 – 2006 Ground Handling Agent/On-line Trainer.Aviance• 1986 – 2000 Lithographic Printer Russell Printers Ltd.• 1983 – 1986 Lithgraphic Printer and DesignerMonarch Print.• 1980 – 1983 Lithographic Printer. Horizon Office Equipment Show less

• 

  Airport placements

  Feb 2015 - Nov 2015

  Training and recruitment

  Airport Placements offer not just short and long term temporary staff, but temporary to permanent appointments, whereby temporary staff are employed for an agreed term of continuous employment, after which the Employer may elect to permanently employ without incurring further fees.

• 

  Economy energy

  Nov 2015 - Apr 2017

  Learning and development specialist

  Supporting the Learning and Development of existing and new staff within the business, Generating new training material and literature, introducing and encouraging change.Implementing Talent Management scheme and giving the individual employee the opportunity to expand their own ambitions and career prospects.Creating a culture of trust and in turn empowering people to take control of their own personal development and promotional scope.

• 

  Swissport

  Feb 2016 - Oct 2019

  Taking control of the logistics of the Bag Hall Presenting and generating training material to new inductees in readiness for placements with client’sCovering the training requirements for various Airport Businesses around the UKConducting one to one interviews with potential new staffLiaising with the customers to find out and tailor to their needs, building relationships to grow and support their business within the airport environment

  • Bag Hall Manager

    Feb 2017 - Oct 2019

  • Bag Hall Manager, north and south terminals

    Feb 2016 - Oct 2019
• 

  Jet2.com and jet2holidays

  Oct 2019 - Apr 2022

  Ramp manager
• 

  Assured aviation services

  Apr 2022 - May 2023

  Airside operations supervisor
• 

  Birmingham airport

  Apr 2023 - now

  Customer experience ambassador