
Timeline
About me
Driving Growth through Marketing & Customer Success | Tech | Mindfulness | Health & Wellness
Education

University of richmond
2013 - 2017Bachelor of business administration (bba) marketing concentration and french minorNCAA Division I Men's Tennis – Team Co-Captain & PlayerProfessional Business Fraternity Alpha Kappa Psi – Member
Experience

Slvr records
Mar 2013 - Mar 2014A&r assistant• Produced and hosted three podcast episodes using Adobe Audition and Serato DJ• Recruited and networked with designers, bloggers, and artists

Saddlebrook resort
May 2014 - Jun 2014Marketing internSaddlebrook is a destination resort that is also known for its world-class golf and tennis training programs for junior athletes.• Created a targeted email campaign promoting tennis camps to 50 high schools with an estimate of $200,000 in revenue• Shadowed director of tennis program and practiced enthusiastic, immediate response to issues• Effectively presented the tactical approach of the email campaign to the marketing board• Coordinated and updated 150+ leads in the customer database Show less

Doubletree by hilton tower of london
Jun 2014 - Jul 2014Skylounge server & djServer by day and DJ by night at SkyLounge, a top rated hotel rooftop bar in London.• DJ'ed four times a week as SkyLounge recorded its record monthly profit• Recommended wine selection and explained special menu items• Prepared event floor plan for parties up to 200 people

University of richmond
Feb 2015 - May 2017• Selected as Co-Captain by teammates two years in a row, reaching Conference Finals and Semifinals• Fostered a team culture centered on positive reinforcement, mutual accountability, and open feedback, enhancing collaboration and trust within the team • Crafted data-driven social media campaigns that attracted 9.5k followers in the electronic music festival niche• Successfully identified growth opportunities by facilitating a focus group and six 1:1 interviews, resulting in a ~30% increase in engagement• Strategically adapted the content strategy through multiple iterations to align with evolving target audience preferences and updates to the platform algorithm
Team Co-Captain & Player - NCAA Division 1 Tennis
Aug 2013 - May 2017Marketing Research Analyst & Social Media Manager
Feb 2015 - Apr 2017

Lausanne palace
Jan 2016 - Jan 2016Front desk & service internPart of the Leading Hotels of the World, the Lausanne Palace & Spa is a historic five-star hotel offering breathtaking views of the Lake Léman and the Alps.• Upsold rooms and other services of the hotel using suggestive selling techniques• Assisted in guest check in and outs and accommodated special requests with the standards of a leading hotel establishment• Shadowed Housekeeping Supervisor and managed a floor by ensuring quick turnaround of rooms, performing quality controls, and following meticulous procedures Show less

Doubletree by hilton amsterdam centraal station
May 2016 - Jul 2016Sales rotation program internWhile I was working on my marketing research project (see above), I also worked full-time at this beautiful hotel with a breathtaking view of Amsterdam:• Improved online reputation strategy to increase sales by launching a new TripAdvisor SOP• Created a new package plan, strategically aligning status, rates, and benefits, with the goal to boost client engagement and revenue growth of the segment by 15%• Improved social content calendar by adding subcategories to align social goals to business goals• Handled 100+ guest requests and resolved problems with high reported rate of satisfaction• Coordinated and updated 8,000+ leads in the customer database Show less

Event cadence
Aug 2017 - Aug 2021I hired, onboarded and led a cross-functional team, helping an enterprise SaaS startup scale revenue from $1.1M to $9M+. I often stepped up as a Customer Success Manager working with onboarding, renewing and upselling Fortune 1000 customers. Joining as the first marketing hire to grow an early-stage enterprise SaaS startup, I developed a marketing strategy from scratch. Since we were a small and mighty team of five, I developed cross-functional skills in Customer Success, Product Development, UI/UX Design and Sales.
Marketing Director
Jul 2020 - Aug 2021Marketing Manager
Aug 2017 - Jul 2020

Next level trainings
Aug 2019 - Apr 2020Fundraising leadership coach• Guided and mentored two teams of 30 people, successfully orchestrating fundraising events that generated over $120,000 within 30 days in support of local non-profits• Facilitated the personal growth of 100+ students, enabling them to live the life they genuinely desire by cultivating self-awareness and conquering fears through immersive group exercises

Energizing the business athlete® - eba
Mar 2022 - nowFractional marketing directorSupporting remotely the launch of a new product, I own the marketing strategy for Energizing the Business Athlete:• Leading brand strategy to reach a new target audience and scale impact in the world• Implementing a digital product launch for people who want to be the healthiest version of themselves• Strategizing social media strategy from scratch to attract followers and grow an email list• Planning, filming and editing 40+ branded social media videos to increase reach and engagement Show less
Licenses & Certifications

Hubspot marketing software
Hubspot academyAug 2017- View certificate

Social marketing
HootsuiteDec 2016 - View certificate

Inbound sales
Hubspot academyJun 2017
Languages
- frFrench
- enEnglish
- geGerman
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