Experience

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  Others

  Nov 1997 - May 2004

  Database Administrator

  • Consultant DBA

    Jan 2001 - May 2004

  • Technical Trainer

    Nov 1997 - Jan 2001
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  Mastek ltd

  May 2004 - Nov 2006

  Database administrator

  • Providing support to various global clients in database and infrastructure administration.• Driving the application deployment framework between DBAs, SAs and application groups.• Automation of application specific database activities using UNIX shell and Perl scripts.• Delivering database admin, infrastructure lead, testing & release management, hardware and software procurement; including vendor management and resource hiring for a customer centric system to handle healthcare memberships, claims & payment processing, with ability to support multiple brands.• Migrate large amount of data from the existing three systems: AS400, Fathom and OHP to the new platform.• Installing and supporting technical infrastructure, hosted on multiple sites within UK.• Setup and maintenance of a clustered environment designed for high-availability and heavy load.• Devising backup and recovery methodologies to ensure full recoverability.• Manage multiple environments for production, UAT, trainings, data migration and development needs.• Performance analysis and tuning for large data migration from AS400 to Oracle Production RAC.• Writing Oracle and Shell scripts for achieving routine support activities and automation.• Planning and implementing controlled UAT and production releases.• Reactive and pro-active production performance monitoring and improvement.• Providing 24x7 production support.• Received several internal and external accolades. Show less

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  Hcl america

  Nov 2006 - Mar 2016

  Senior manager

  • Technical service delivery for database administration, operations management, automation and management of geographically dispersed team in diverse technologies including Oracle, MS SQL, MYSQL, Sybase, Informix, UDB, DB2 zOS, IDMS.• Participate in CoE activities including service consolidation and transition.• Providing Level 3 & Level 4 support for Oracle databases• Maintain effective client relationship through effective communication, transparency and continuous improvement.• Process consolidation, Escalation Management, Team & Queue Management, Vendor coordination and Revenue Management.• Perform dip-stick analysis for service optimization and managing the SLA.• Align with thought leadership to provide value-added services delivered to customer.• Optimized the teams for higher performance through continuous trainings and process compliance.• Established a track record for consistently meeting agreed SLAs.• Approx $1 Mn value-added services delivered to customer as part of thought leadership.• Managing SLAs and ensure adherence to SOW. Show less

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  Cognizant

  Mar 2016 - now

  Associate director

  • Techno-functional service delivery for operational efficiency and optimization.• Coordination with service owners for the service review and SLA management.• Identify and manage Continuous Improvement and automation initiatives to improve the efficiency of hosting infrastructure.• Managing infrastructure service delivery for end-to-end IT outsourcing, including client management up to CxO level.• Delivery leader responsible for private & public cloud and Infrastructure Services operations in 24*7 model with 200+ associates covering data centres, cloud, corporate users, distribution centres, stores and automation services with ACV of $12 MM.• Managing geographically distributed team of 200+ resources in diverse technologies including Citrix, VMware, Wintel, Unix (AIX & Linux), Database (Oracle, SQL & DB2), Middleware, SDWAN, BigIP, Cisco, Netscaler, GCP, UC4, AS400, Storage (Pure, NetApp, HP 3Par), Backup (Commvault), Enterprise Monitoring, End User Computing (EUC), Provisioning, UCS, Store Operations and Service Desk.• Identifying opportunities for horizontal and vertical growth.• Handle annual budgeting and revenue/margin optimization for the account.• Managing existing and new SOWs, covering discretionary and managed services.• Provide and manage growth projections to internal leadership while ensuring common mission, values and objectives are delivered throughout the immediate organization.• Participate in solutioning for operational issues and new initiatives impacting client business demands.• Tracking, remediation and reporting of security vulnerabilities across the infrastructure landscape.• Escalation and risk management, Resource management and mentoring, Team optimization. Show less