Experience

• 

  United states marine corps

  Feb 2006 - Feb 2010

  Sergeant | artillery fire support

  Consistently meet operational and mission objectives as a member of the US Marine Corps, resulting in an honorable discharge. Maintained and handled sensitive and classified materials. Led and trained 10 Marines on duties and responsibilities of artillery scout and observers.▪ Awarded the National Defense Service Medal, Iraq Campaign Medal, Navy Unit Commendation, Meritorious Unit Commendation, and Good Conduct Medal. Held ‘Secret’-level security clearance▪ Served two deployments in Iraq, with the platoon experiencing with zero fatalities, or lost, stolen or damaged equipment.▪ Managed several million dollars’ worth of gear and equipment, as well as the lives of fellow Marines. Show less

• 

  Intel corporation

  Jul 2013 - Jul 2015

  D1c manufacturing technician

  Operated complex Wet-Etch production tools via computer systems, processing wafer lots while maintaining adherence to all quality standards for cleanliness, efficiency, collaboration, and safety in the 300mm fab environment. Leveraged strong familiarity with TEL Celesta+, Celesta–i, PR300Z, DNS FC-3000 wet bench tools, Ebara FREX-300 series planar tools, and Asyst Spartan Integrated Sorter tools. Played a key role in the Shift-4 Ergonomics team as well as Emergency Response Team.

• 

  Nautilus hyosung america

  Aug 2015 - Jul 2016

  Field service engineer

  Performs diagnostics, testing, and repairs of ATMs to ensure performance Service-Level Agreements (SLAs) and Service quality meets/exceeds established specifications.▪ Resolving ATM errors and communicating with financial customers to address their technical concerns.▪ Installing and upgrading machines, including instructing branch customers on proper device usage and procedures.▪ Fielding 500+ service calls state-wide, while being entrusted with millions of dollars of equipment and customer money. Show less

• 

  Salesforce

  Jul 2016 - Sept 2023

  Troubleshooting complex and routine issues involving network infrastructure and core maintenance while maintaining high customer satisfaction scores in a timely manner. Guiding customers through Salesforce Sales Cloud applications in line with best practices. Displaying core values of Trust, Customer Success, Innovation, Equality, and Sustainability.- Managing 20-40 support cases weekly with varying degrees of severity, assisting other teams with backlogs leading to increased productivity and collaboration. - Building knowledge base materials for efficiency, while empowering and enabling the greater support community.- Earning Sales Cloud Consultant certification, also achieving ‘Triple-Star Ranger’ status on Trailhead online learning platform. Show less Answers inbound calls from customers and assists in troubleshooting, creating & routing cases, and meeting Service-Level Agreements (SLAs) to deliver unrivaled ‘Customer Wow’.▪ Collaboration with numerous skill-groups to schedule troubleshooting or to assist agents in completing cases.▪ In charge of triaging and resolving ‘Designated Contact’ (DC) related cases with little to no supervision.▪ Assists the Performance team with routine service disruption cases, freeing up agents for critical work.▪ Successfully trained and integrated new-hires with onboarding, coaching them to obtain their certifications on a first attempt.▪ Participates in numerous volunteer events, championing the Salesforce brand and ‘Ohana’ culture in accordance with Salesforce’s guiding values. Show less

  • Technical Support Engineer

    Sept 2019 - Sept 2023

  • Success Agent Associate

    Jul 2016 - Sept 2019
• 

  Baltic tiger entertainment llc

  Jan 2018 - Jan 2019

  Actor | the wonderland murders

  Actor | Detective, Police Officer, CSI Tech, SWAT OfficerThe Wonderland MurdersSeason 1, Episodes 1-4, 6Season 2, Episodes 2, 4, 5

• 

  Big fish northwest talent

  May 2023 - now

  Actor

  Spending most of his life in the PNW, Ryan comes from a diverse background. Enlisting in the U.S. Marine Corps in 2006, he severed four years as a forward observer and deployed to Iraq twice, earning the rank of Sergeant before getting out. Upon leaving, Ryan enrolled at Portland Community College and began studying acting. On the advice of his improv comedy professor John Duncan, Ryan switched his major to microelectronics to provide a stable job while he built up his experience in the theater. Despite the change, he continued to have dreams of acting and nurtured the desire by performing in PCC's improv troupe at local shows for a few years. Ryan's first television roles consisted of extras parts on 'Leverage' (2010) and 'Grimm' (2012), portraying police officers/law enforcement. Drawing on his military experiences he also made his first debut on stage in Book of Dream's production of Costa Rehab (2012), playing wounded veteran Corporal Corso. Ryan's connections afforded him the opportunity to play a suspicious German NCO in the WWII program Combat Report (2015) and he's made frequent appearances on 'The Librarians' (2015), and on-stage playing the dual roles of Ms. Brown and Officer Marvin Nash in the Funhouse Lounge's production of the Tarantino homage, 'Reservoir Dolls' (2017). More recently Ryan can be found in the Investigation Discovery show 'The Wonderland Murders' (2018), and Portland-filmed 'Shrill' & 'Trinkets' (2020) and most recently the Dave Franco rom-com 'Somebody I Used to Know' (2023) . In between the odd commercials he plays the violin and is an avid tabletop/board-gaming maniac.More of his work can be found at IMDB.me/ryan.noel Show less

• 

  Curtiss-wright corporation

  Jan 2024 - now

  Customer service engineer