Experience

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  Self-employed

  Jan 2011 - Jan 2014

  Translator
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  Kostas afentoulis driving school

  Sept 2013 - Feb 2014

  Secretary

  Communicating with customers mainly via phone and in person,supporting them and informing them about our services.

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  Klimalink

  May 2015 - Aug 2019

  Administrative assistant/customer support

  • Updated customer database, kept daily track of customers’ inquiries.• Assisted clients daily via email, phone and in person.• Managed the process of product orders, packaging and delivery.• Delegated tasks and scheduled appointments for the customers and the rest of the employees.

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  Msd czech republic

  Jan 2020 - Dec 2021

  Sts (source-to-settle) associate specialist

  Accurately processed invoices within deadline, ensuring prompt payment.Resolved payment issues effectively in line with SLAs.Cross-functional collaboration with internal teams (IT, PTP, AtR) for issue resolution, report preparation etc. Assisted with internal and external stakeholders' requests related to procurement and invoice processes.Held monthly reconciliation meetings with the vendors, establishing accurate balance payment reports for both sides.

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  Expedia group

  Apr 2022 - Oct 2023

  Lodging partner associate iii

  Communicated with multiple parties (e.g., customers, partners, etc.) as needed to negotiate and resolve issues via case management tool, phone, email, chat.Resolved issues of advanced complexity (financial, technical etc.)Prioritized workload efficiently and escalated issues based on urgency.Recommended value add products, services, and insights in order to meet the partner needs and influence marketplace behavior.Promoted and assisted the partners with self-service adoption.Proactively took part in the testing of tools/services prior to launch. Show less

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  Sap

  Mar 2024 - now

  Hr data management associate