Experience

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  Arterra wines canada

  Apr 2013 - Sept 2018

  • Customer Experience Champion (Assistant Manager)

    Aug 2016 - Sept 2018

  • Wine Merchant

    Apr 2013 - Aug 2016
• 

  Ontario ministry of government and consumer services

  Nov 2018 - Apr 2020

  Customer service representative
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  Advent health care corporation

  Aug 2019 - now

  • Coordinate the admission application review process and waitlist in collaboration with the Director of Resident Care and Home & Community Care Support Services (HCCSS).• Manage the resident admission and discharge process in collaboration with nursing, dietary, and environmental services.• Maintain and manage the internal waitlist.• Manage the Multidisciplinary Resident Care Conferences (admission, annual, and for special circumstances).• Perform MDS coding function and follow up with staff and residents/families as required.• Perform a wide variety of services to the residents and their families and act as a resident advocate.• Follow up with families of residents, encouraging an appropriate level of contact with internal and external support systems to assist in dealing with separation from their loved ones.• Provide conflict resolution in consultation with the management team.• Deal effectively with disputes between residents, disputes between residents and administration, disputes between residents and their families, and disputes between families and the administration.• Support grieving and bereavement with regard to the death of residents while in the care of the facility for all involved (staff, residents, families). Follow up with families after the death discharge of residents.• Actively promote Valleyview Residence to the community, provide tours and literature regarding resident life at Valleyview to interested parties, and research and present educational material to staff and/or families as required.• Participate in meetings or in-services as required.• Comply with the Occupational Health and Safety Insurance Act and WHMIS information system, including recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under applicable legislation, as well as participating in in-services and fire drills. Show less

  • Resident & Family Relations Coordinator

    Apr 2021 - now

  • Administrative Clerk

    Apr 2020 - Apr 2021

  • Receptionist/Scheduler

    Aug 2019 - Apr 2020