Experience

• 

  Global knowledge training

  Jan 2006 - Oct 2006

  Sales administrator
• 

  Novartis

  Jan 2007 - Jul 2007

  Customer service & internal support admin assistant with it support team
• 

  Te data

  Jul 2007 - Jul 2008

  Customer service and sales representative. job title ( account manager ) (www.tedata.net)

  Answer phones and respond to customer requests.Sell product and place customer order in computer system.Provide customers with product and service information.Follow – up on customer inquires not immediately resolved.Renew customers account.Solving billing problems

• 

  Itworx

  Aug 2008 - Apr 2017

   Monitoring Service desk queue through Help system and manage assigning the technical issues to support team according to priority , follow up with them and monitoring their work and queue according to work load. Handling the communication and discussion with users before assigning the requests. Creating Internal Process documents for Service desk department. Reviewing Allocation, Leaving and Moving lists, Responsible for creating technical requests for them and coordinate this with Human Resource Department and Administration department. Handle all the administrative requirements; align with any other department in order to finalize any pending issues. Responsible for creating technical purchasing orders on REQlogic system & follow up with procurement department. Monitoring software licenses & software sources inside the company. Handles internal call center calls &. Follow – up on users inquires not immediately resolved. Handling technical maintenance process and coordinate with maintenance companies and follows up with them. Managing the laptops inventory and assign laptop to who eligible to get laptop and update laptops data base through SharePoint website. عرض أقل

  • Senior Is Administrator

    Aug 2008 - Apr 2017

  • Senior Is Administrator

    Aug 2008 - Apr 2015
• 

  Global knowledge

  Jun 2021 - Dec 2024

  Project manager

  Develop project schedules and timelines in collaboration with project stakeholders.Ensure adherence to timelines and adjust schedules as needed to accommodate changes.-Monitor project progress closely to ensure tasks and goals are completed within established deadlines.Coordinate project team members and resources to optimize efficiency and productivity.Documentation Management:Develop, organize, and maintain project documentation, including plans, reports, and other related documents and Ensure all project documentation is up-to-date and easily accessible for team members.Resource Management:Develop, organize, and manage project resources such as materials, equipment, and personnel.Ensure resources are allocated effectively to support project objectives.Administrative Support:Provide administrative support, including coordinating travel arrangements and preparing meeting materials.Assist in scheduling and organizing project-related meetings and events.Progress Reporting:Monitor, assess, and report project progress on a weekly basis to project stakeholders.Identify and communicate any deviations from the planned schedule or milestones.Risk Management:Identify, troubleshoot, and communicate project risks, delays, and issues to the project manager,Collaborate with stakeholders to develop mitigation strategies and contingency plans.Stakeholder Communication:Serve as the primary point of contact with internal departments and external suppliers regarding project-related inquiries.Foster positive and productive relationships with stakeholders to ensure smooth project execution.Vendor Relationship Management:Assist in creating and maintaining vendor relationships to support project needs and Coordinate with vendors to ensure timely delivery of goods and services as required. عرض أقل

• 

  Skillsoft

  Jun 2021 - now

  Project manager

  Projects that I handled :NCA training project( CyberPro project)NCA training project (third-party training)SDAIA training project SITE training project HRDF training project MCIT training project (Future Skills)AWS training projectAlinma bank training project ELM bootcamp training projectMCIT softskills training projectSDA PMP training projectSkillSoft-Microsoft Workshops