Experience

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  T-mobile

  Jul 2006 - Sept 2009

  Retail sales representative
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  Wireless vision, llc

  Dec 2009 - Oct 2011

  Retail sales representative
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  Apple

  Oct 2011 - Jan 2020

  Customer Experience, Contact Center Manager, Root Cause Analysis, People Management, Performance Management, Quality Assurance iOS Technical Support Mentor + Senior Advisor.

  • Team Manager

    Feb 2013 - Jan 2020

  • Quality Program Manager

    Jun 2015 - Mar 2016

  • Senior Advisor

    Oct 2011 - Jan 2013
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  Violet crown coffee

  Aug 2017 - Sept 2021

  Owner

  Violet Crown Coffee is a specialty grade, hand-crafted cold brew and coffee pop up in Austin Texas. Established in 2017, we serve our cold brewed coffee, specialty coffee cocktails and drip coffee at farmers markets, events and pop ups.

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  Atlassian

  Jan 2020 - May 2024

  Enterprise support manager

  Effectively lead multiple teams of Enterprise Support engineers to execute department objectives and KRs.Design innovative strategy for transformative changes, giving input on priorities and understanding org direction.Drive decisions with team to impact and influence department.Hold team accountable for high performance, coaching in real time, and developing other leaders.Improve team wellbeing, embracing change as an opportunity to do better, communicating effectively, leveraging craft expertise, and leading through uncertainty while maintaining focus. Show less

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  Canvas

  May 2023 - now

  Co-founder, roaster

  Canvas is a specialty coffee and art house located in Greenville, SC. Founded in May of 2023 as a coffee roaster and cold brew operation, throughout 2023 we primarily operated at farmers markets and events. We offer roasted coffee and specialty cold brew subscriptions online. Coming in Fall 2024 we will be opening our first coffee + art house in North Main in Greenville, SC.