Experience

• 

  Helzberg diamonds

  Oct 2000 - May 2002

  Manager

  Person to Person sales, scheduling, inventory.

• 

  Walmart

  Sept 2002 - Mar 2008

  Manager

  Managed high level projects in fast paced, ever changing environment. Helped develop employee skill set in all aspects to service customer base.

• 

  Transilwrap company, inc.

  Mar 2008 - May 2016

  Salesforce.com Administrator. Trained and developed all existing and new users on Salesforce.com. Developed on-boarding process for Sales team members in Salesforce.com. Conducted one-on-one training sessions as well as group sessions. Implemented and trained sales team on new pipeline management tools. Developed sales cycle stages of an opportunity and trained sales team. Successfully transitioned two acquired companies onto Salesforce.com. Worked directly with CEO and VP of Sales and Marketing to develop reports that would identify strategic opportunities for growth. Created quarterly sales rep scorecards using sales financial data and Salesforce.com pipeline management data to identify the strengths and weaknesses of sales team. Created pipeline management reports and dashboards to aid in identifying opportunities that will impact quarterly and yearly forecasts. Created quarterly reports for VP of Sales to present to Board of Directors on Salesforce.com adoption, Business Unit financials, and overall progress of company. Developed customized page layouts within Salesforce to fit industry needs and align with company workflow process Show less

  • Sales Operations Manager

    Aug 2014 - May 2016

  • Inside Sales/Customer Service Manager

    Mar 2008 - Aug 2014
• 

  .none.

  Nov 2016 - Nov 2016

  Seeking a new career
• 

  Avient formally polyone

  Jan 2017 - Nov 2022

  Customer service manager
• 

  Formerra

  Nov 2022 - now

  • Sr. Customer Service Manager

    May 2023 - now

  • Customer Service Manager

    Nov 2022 - Aug 2024