Chima Darlington

Experience

• 

  South African Airways

  Jan 2014 - Mar 2022

  Customer Service Agent

  Marketed destinations to both new and existing customer bases and processed sales of tickets and tours, always providing excellent customer care. Handled and resolved customer reservation ticket queries and hotel complaints in a calm and diplomatic manner and worked to achieve positive outcomes. Managed reservations and effectively communicated fares, policies, and procedures to ensure an optimal travel experience for customers. Liaised with airport staff to ensure timely resolution of ticket-related check-in issues. Conducted feedback calls with airline agents to identify and resolve any ongoing challenges faced while booking SAA flights. Managed corporate and premium client enquiries on the voyager platform, assisting with queries, earnings, and redeeming miles on the South African Airways Loyalty program. Compiled and reconciled daily sales reports ensuring accuracy. Key Achievements:Increased business revenue from global destinations, achieving an average ticket sales value of NGN 30m monthly. Consistently achieved high customer satisfaction ratings in customer feedback polls. Show less